Northumberland
The Brewers Arms

The Brewers Arms

18 Marygate, Northumberland, United Kingdom, TD15 1BH

Meat • Soup • Steak • British


"Terrible... Popped in for spot of lunch with our one year old, customer service was bad from the start the barmaid appeared to have a bad attitude. After ordering a kids chicken nugget chips and beans and literally 5 min wait the chicken came out pink, the chips under cooked and covered in salt bear in mind was for a 18month year old toddler! I expressed my dissatisfaction and said I wanted a refund, however I left with my family without it as they could clearly do with all the money they can get to clèan the place up. Wouldn't give the food to my dog let alone my toddler! If you want a nice meal avoid this place at all costs!!!! As for the response from the owner I'm guessing you've seen the reviews in the past regarding the attitude of the large ginger girl, seems to me you need to retrain your staff in manners as she was the offender yet again! I've been raised to speak to people how they speak to you, so after the food came out raw which is not below standard its simply unacceptable especially off the children's menu! Of course i changed my attitude to match your staffs, which is why i left so fast as I didnt want to cause a scene as looked like the place was struggling enough..Seems to me you need a new cook and barmaid as both were terrible..and individual menus for the tables would be nice I've never had to walk up to the bar in any place to view the menu? I mean wow!!!! Perhaps it's the owner that's the problem? Bad management equals bad business!"