"Awful, rude and arrogant staff. This afternoon my partner and my youngest son (7), drove 2hrs to visit my eldest son (32) who has been recently posted to Lincoln with the RAF. We had arranged to visit the local Prezzo, as being frequent visitors to our local restaurant we know they cater for Gluten intolerances. Upon arrival and stating we were gluten free the hostess advised us that all Prezzo 's cider is NOT gluten free. As an ex landlord and restaurant manager and also making my own cider I found this statement to be surprising as every cider I have sampled has always been gluten free and therefore questioned this. A very vague explanation was given regarding that Prezzo cannot guarantee the product had not been cross contaminated. This is false and misleading information however I accepted this and took my seat. It was then I checked the Menu. After checking online weather the ciders Prezzo sells were indeed gluten free or not I discovered they are all indeed as stated on their labels, gluten free. When the 'waitress ' came to take our drinks order I asked the waitress again if this is correct. All she could tell me its that Head office had told them to advise all GF customers that the cider was not gluten free and I was to order it at my own risk. and said, QUOTE. There are 3 other Italian restaurants in Lincoln that sell Gluten free cider if you want to go there Her response was very Curt and my asking this most obvious of questions had clearly irritated her. I placed an order for cola and other drinks for the family. When the orders came I tried to enter a conversation with her to a little more clear on the directive they had been given as the policy clearly was flawed and made no sense whatso ever and for people with intolerances clarity is important especially when it contradicts the cider manufacturer. Getting more agitated by my conversation, the waitress rudely snapped did i want this coke or not? This attitude had shocked all guests at my table so I took the coke as she was clearly getting more aggressive with each word I spoke. It was at which point I suggested we ended the conversation as it clearly agitated her, her reply was Thats the end of the conversation. I think it 's been discussed enough, dont you! she then stormed off without taking our food order. My party and the table next to us were shocked by this rudeness so I thought A word with the manager was necessary. I entered the restaraunt, we were seated outside, and asked this 'waitress ' her name and if i could talk to the manager. She told me her name was Abbie and SHE was the manager! My surprise was evident. I asked her her full name so that I can ensure I make a complaint about the correct staff member and she refused and informed me that we are not prepared to serve you because of your questioning in an aggressive manner We left our drinks and went to Zizzi where we spent £80 on wonderful food, drank cider and had excellent service without attitude, rudeness and aggression. I would strongly suggest that Abbie undergoes further training at a basic customer service level as she was certainly lacking in basic courtesy, manners and information. We are exceptionally disappointed to be treated in such a way for merely pointing out logical errors that needed further explanation. Lincoln is seriously lacking and we will gladly not be going back. Zero stars. Disgraceful attitude and service. To add insult to Injury we attempted to log a complaint with head office but were unable to submit it due to not having a receipt number, so we called the general manager at lincoln directly. James came to the phone and immediately defended the staff member and accused us of being rude to staff and would not be welcome back...such a shame... James was at no point present at the time of our visit nor I suspect even on site, yet he refused to hear our complaint and proceeded to verbally accuse me. When i pointed out he was acting on one sided hearsay he HUNG UP! Rude and arrogant on all counts. NOT the way to handle any customer and not the way to deal with a complaint. AVOID LINCOLN> Poor poor attitude"
