Glenrothes
Gilvenbank

Gilvenbank

Huntsmans Road, Glenrothes I-KY7 6RA, United Kingdom

Cafés • Seafood • British • Fast Food


"Stayed at the Gilvenbank this weekend as we were attending a wedding at Balbarnie House. The hotel is lovely but the rooms were very basic. The pillows were paper thin, the curtains were so thin the light shone through and the bathroom was dangerous. I stood in the bath to have a shower and within seconds was on the floor of it as the non slip stuff on the bottom of the bath was non existent and clearly hadnt been cleaned properly. I ended up attending the wedding with a huge bruise on my arm and limping as I 've got a huge black bruise on my bottom and leg. I spoke to reception and I 've emailed the hotel manager and not heard a thing back. Reception said they couldn 't do anything as we paid before we arrived and the manager wasn 't in at the time. Our other friends rooms had marks on the walls, tvs that were smaller than your phones and didn 't work and beds that they had to push together themselves and the rooms were so dark they had to have their lights on all the time. On the Saturday night the reception staff told us there was a party that would be finishing at 11. This party was still going at midnight with guests standing outside shouting until 12.45 am. The patio doors in our room didn 't shut properly so we could hear everything. It was like they were in our room and the music thunder through the floors of the room to the point we could sing along. When we rang down to complain were just told it 'll wrap up soon . The bar staff were lovely, the food was nice, the location was perfect for our visit and the staff did get us more pillows and an iron when we asked for them. Just found it disappointing that I reported I 'd been hurt in their hotel and it was shrugged off and that we couldn 't sleep because of the party that finished nearly 2 hours after they told us Would stay there again if ever in the area as it was clean and these things could be easily resolved."