"Been a few times for a meal and the food and service has been excellent, so as a treat me and mum decided to go today. Mum had her usual fish and chips, but instead of what i usual order from Humber Tarverns menu I decided to have something different from the menu. I ordered Chicken Sizzler in sweet chilli sauce along the optio, half chips, half rice. I was so looking forward to it. A member of staff brought it out and it wasn't so much of a sizzler but a cloud of smoke coming from it, it was that bad even the member of staff had to step back as the smoke was going in her face. It smelt as though it was burning so I quickly spooned the food off the cast iron dish onto my plate, but I couldn't take it all off as half had burnt onto the dish. I didn't want to complain so I tried to eat it while picking out all the burnt meat and veg off, I got so far through and I couldn't stand the taste or smell of it anymore. When a staff member came back to the restaurant I explained that the food was burnt and although I tried to eat it I couldn't stand the taste or smell anymore. Her response was well it is a sizzler. I explained that I've had sizzlers exactly like this before and they've never arrived burnt, she said she'd speak to them in the kitchen. Her next response was that it was because of the sweet chilli sauce that it burnt. Again I told her I've had this meal before a number of times at different places and it's never come out to the table burnt. She just didn't want to know. I wasn't looking for a refund, I just wanted it replacing and an apology but didn't get either. So we asked for the bill, we did get asked if we wanted pudding though, the answer was NO. We paid and left very disappointed and me still hungry."
