"I don't even know where to begin with this restaurant review. We had booked a 90th birthday Sunday lunch for my mum well in advance for a table of 10, plus our granddaughter who needed a highchair. We provided preorders for the kitchen due to two guests being lactose intolerant, including our 14-month-old granddaughter. We had discussed dietary requirements with the manager, Josh, a week before the booking. However, when we arrived on the day, there was no lift available as there had been a party the night before. We had to help some of the elderly guests upstairs without any assistance or apology. Once upstairs, there was no highchair set up, and we had to find a missing seat ourselves. Despite preordering, the menus were incorrect, and we had to wait 50 minutes for starters, which were also served incorrectly to the lactose intolerant guests. By 1.30 pm, our mains still had not arrived, so we decided to leave. The chef shouted at us as we left, making inappropriate comments. Overall, it was a miserable experience, and we will be contacting the Council regarding the restaurant's disregard for dietary requirements and lack of communication about the broken lift."
