Craven
Hart's Head Inn

Hart's Head Inn

Belle Hill, Craven, United Kingdom

Pub • Steak • British • European


"We had bookings for days at Harts Head. We were supposed to have a meal on the June which would have been our visit. This had to be cancelled by our close friend John Piggin. This came about from us making a...visit to Harts Head for a drink after a meal elsewhere as hart head is local to where we were staying and on previous occasions we enjoyed the hospitality. But during Thursday evening, we had noticed just before shutters internally came down, front door to establishment was shut too. We managed to enter the back door. Once the running management noticed how we entered, aaran was fuming and told staff to shut the back door. When our friend John and my husband went to the bar to order drinks, both could see that they looked displeased. My husband asked are you open, one of the managers behind the bar said, we are closed but you can have a quick drink. From that moment it had escalated as we were uncomfortable and cost of drinks and having to rush our costly drinks was not what we expected after annual visits and previous visits in that week. Aaran had only said the evening we had a meal and stayed abd continued to purchase drinks from the bar area, said i wish more people would come in for a drink. I will say one thing, compliments to the chef!!!! So thus is why we returned thursday evening and spend time drinking in the bar area, helps due to loss of earnings after Covid. How the management did not want us there, aaran spoke quite rudely to our close friend John Piggin and he spoke was really dreadful and you would not expect this behaviour in an establishment as the harts head. We all decided quickly drink up and cancel friday nights meal. We got a booking for friday at the Craven Arms at very short notice. Hospitality at Craven Arms Extremely accommodating the male manager. I cannot refer by name, cannot remember but he was absolutely brilliant and opposite to arran at harts head. Just like to point out there were a few guests in the harts head who heard everything. Felt so sorry for some of the staff working under this management regime( very military like) We drank up quickly, cancelled booking for under name of Mr Piggin and walked out. If harts head look up each year booking under surname Mr Piggin, you'll know what you have lost."

McDonald's

McDonald's

Millennium Road, BD23 2UB, Craven, United Kingdom

Cheese • Coffee • Burgers • Chicken


"I went here with my 10 year old niece. I 've not been for a while. It used to be friendly and a worthwhile place to go for a quick snack. All has changed. The bin outside said it all. The counter is very bland and boring to look at now. The layout of the eating area is awful. Not appealing at all. The staff.... Well what can I say. There was one young girl in front of me. I was paying by good old cash, as was she. There were two young males stood sorting orders who didn 't even acknowledge us. They were chatting about something. I eventually had to shout if we could have some service please and a young girl appeared. She served the girl in front and when I ordered I had to repeat myself 3 times. I sat down to eat my chicken legend and no mayo had been put on it. Fair enough, I can cope with that but I decided I wanted some. I approached the counter and asked the young lad for some, and what did he say...... I will have to get the manager !!!! What? The manager then came and asked me what was wrong. Nothing, I would just like the mayonnaise that the meal should have come with. Off he trots and puts some mayonnaise in a tub and hands it to me! I despair. The girl that was served previous to me had her order changed 3 times and then gave up. I wouldn 't mind but there were 5 people in the place... Friday afternoon at 4pm. This used to be a hub where you would see local people and have a catch up. Not anymore. The customer service is abismal. Never again."