Téléphone: +441937587271
Adresse: Trip Lane, LS22 4UZ, Leeds, United Kingdom
Ville: Leeds
Plats: 5
Avis: 1390
"This is not marketed or priced as an ordinary establishment. Rather it is aimed at a particular upmarket segment and charges reflect this aspiration. I had been previously, pre pandemic, for a happy 2 night stay with my wife. I now returned, finding myself on business in the general area and wishing to eschew business hotels. The restaurant was, as I remembered and the service was good, the food excellent. Occasional small lapses such as an empty salt cellar on the table were quickly remedied by the young staff member, who was delightful, if clearly not yet confident. But, nothing of any consequence and a thoroughly positive dining experience both at dinner and at breakfast. My concern relates to the cleaning of my room. I did not expect to find multiple cobwebs on the air conditioning unit and in the alcoves of my bedroom. This was a superior room, charged at superior prices! The room itself was reasonably clean but clearly no dusting had been undertaken on re opening post pandemic. I drew the matter to the receptionist 's attention at checkout and was rewarded with a questioning look and sorry bout that now your bill is..... response. Later I did an online feedback and again mentioned the issue. The Hotel Manager emailed me regretting the issue and telling me that next time I want to visit to feel I may email him directly so he can oversee my booking (this, I think, means make sure this troublemaker 's room is checked before he starts looking for cobwebs). No refund. No offer of a future discount. No gift voucher. All the worst features of greedy corporate culture are clearly evident in dealing with, or as I see it NOT dealing with, a customer 's legitimate concern. I won 't be likely to return and that is more the fault of management and their hopeless, insincere response than it is of housekeeping and their inadequate cleaning of the rooms."
Tous les prix sont des estimations.