Téléphone: +442920233552
Adresse: The Friary, CF10 3AE, Cardiff, United Kingdom
Ville: Cardiff
Plats: 35
Avis: 1073
Site Web: http://www.mywiwo.com
"We order from the canton Wiwo at least once a month and have always found the food delicious and the staff friendly. We decided to try the City Centre shop last week what a mistake that was! Our food took over 2 hours to arrive but with it being a Friday night we let that slide. While we were waiting a Adriana phoned and I quote said ‘You wanted chilli chips, no’ after some questioning we realised that a sleeping sounding Adriana was trying to tell us that they had run out of chips. She did however offer to change the order to rice and said she would add a bottle of coke due to us paying extra for the chips, we agreed that this was fine and thanked her for the heads up. When the food arrived (without the promised drink) it was stone cold but we were so hungry by then we tucked straight in. The Katsu chicken was burnt and the rice was gooey and over cooked, both totally inedible. Our saving grace was the fact that we ordered satay chicken scewers as sides. We opened the chicken and after dipping one into the sauce my partner stopped me from eating it. He had realised that they had replaced the peanut sauce with a pot of mayonnaise instead (I’m not allowed to eat mayo due to a health condition). This was alarming so we phoned the shop straight away to discuss all issues above. The still sleepy Adriana admitted to adding Mayo instead of the usual peanut sauce because they had run out. I explained that this was disappointing as she had already phoned us to say they didn’t have any chips and asked why she hadn’t mentioned this so we could alter our order, to which she replied ‘don’t know’. We again mentioned all of our other issues including the fact that the food was totally inedible and Adriana asked ‘What do you want me to do?’ I suggested a refund as they were unable to fulfil the order we had placed. She agreed and said she would pass our details onto her manager. I asked when we would receive the refund and she said up to 5 working days. Skip to today (5 working days later). I call to ask about our refund only to be greeted by the rudest girl I have ever had the displeasure of talking to. She told me I’d have to call back to talk to that specific girl at a time that was inconvenient to me. I explained that my issue was with the company rather than a specific member of staff so I just wanted an update on the refund. She refused to listen to my request and talked over me. I asked her name and she refused to give it to me so I asked for her managers contact details which she also refused to give to me. Then she had the audacity to say ‘you’re not getting your refund so what are you going to do about it?’ And put the phone down! Although it was inconvenient I later called the store again and thankfully the cal was answered by Adriana. I explained I was calling about the refund that she had promised the previous week and she handed the phone to yet another college. This girl said that she had been filled in and that they were going to refund £5 of the order. I obviously voiced that this was unacceptable as the whole order was inedible. She asked why I hadn’t sent it back to be replaced. I explained that we had already waited 2 hours for our cold order, it had already come back wrong and also that this wasn’t given to me as an option. We were simply asked, what do you want me to do about it? The girl said sorry but my manager has spoken to the chef and we can only give you £5 back. End of story basically, absolutely shocking!"
Menu - 35 options
Tous les prix sont des estimations.
Keeley
freshly boiled, good selection of ingredients, this is a superior nude better than most in london, where in the
Adresse
Avis
Amelia
freshly cooked noodles with bark and black bean sauce, which more they need. External seats are far too low and unpleasant.
Jolly
Awful, £11 for two people to not enjoy their food and have a horrible aftertaste. Bottom of the pot is just a horrible watery soup.
Vanessa
large selection of noodles, sauces, toppings etc. made fresh to order before them. reasonable price for what they get; especially good value lunch deal.
Yami
Good noodle take away with a good selection of noodles meats/veg and sauces. There are some seats inside. Can be a bit of a wait when busy. Decent price with the lunchtime deal including noodles and one meat/veg and a sauce for 4.50
Karl
Located in the centre of town just off Queens street. Offer great lunch time deal for Shoppers and workers from 11-4pm. Also offer a delivery service. Inside and outside seating available.Menu is fully halal and cooked fresh in front of you.
Jeremy
I had to throw out the £7 noodles because they tasted like raw onion and were full of large pieces of raw cabbage. It took 1.5 hours for the food to arrive, even though the app said it would only take 25 minutes. This was my first and last time eating here, as it was one of the worst meals I have ever had.
Evie
We ordered 8pm on a Monday night, waited an hour and a half but no delivery. Phoned them up asking where our food was, they said it was going to be another 30 45 minutes. No apology on the phone, in fact they were quite rude. In the end we cancelled our order. Really disappointed as we loved the Canton Wiwo and the food. If ordering online, be prepared to wait for a while. Will not be ordering again.
Colin
After a long day of shopping with my wife, we were feeling hungry and decided to try Wiwo in town. We had previously enjoyed Wiwo in Cathays, so we were excited to try out their new location. We were not disappointed - the food and service were excellent, just like in Cathays. The food was delicious and filling, and we will definitely be returning. Surprisingly, I am actually looking forward to our next shopping trip with my wife, something I never thought I would say.
Isabel
We order from the canton Wiwo at least once a month and have always found the food delicious and the staff friendly. We decided to try the City Centre shop last week what a mistake that was! Our food took over 2 hours to arrive but with it being a Friday night we let that slide. While we were waiting a Adriana phoned and I quote said ‘You wanted chilli chips, no’ after some questioning we realised that a sleeping sounding Adriana was trying to tell us that they had run out of chips. She did however offer to change the order to rice and said she would add a bottle of coke due to us paying extra for the chips, we agreed that this was fine and thanked her for the heads up. When the food arrived...
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