Wagamama - Carte

It’s a shame aboit some of the recent poor reviews as we visited tonight (Saturday) and I could not fault the service or food. Vie were looked after by Charlie and some of his colleagues who were all very polite and attentive.

Amazing food and even better service!!! The guy who served us (Wilkie I believe his name was) was so amazing and went above and beyond! He made such an effort in order to make sure we felt comfortable and got the best quality food!!! I would 100% recommend this Wagamama’s especially for the service!!

I went her with young kids and was shocked at the lazy service and overpriced tasteless food waiters waitresses were too good for the job they’re suppose to be doing and food poor quality and vastly over priced it was noticed that they’d increased the prices for the school summer break to exploit families ! Avoid . Voir le carte

Came here with 4 friends for some early lunch , and were greeted with blank stares not very accommodating . Throughout our experience, there was no sense of hospitality. Staff seemed bored and miserable. I was rather upset to have some meals slammed down on the table. Luckily, the food was somewhat satisfactory and decent portion sizes. Just let down by the lack of welcoming and positive interaction and service.

When we ordered, we were told that the meals may not come out together. However, we were not expecting my granddaughter to have to wait 25 minutes after I received mine. There is something wrong with the system. There should NEVER be more than 5 minutes between meals served at the same table. The food was enjoyable. To give the staff their due, after several complaints, we had profuse apologies and we were given free desserts.

After a truly abysmal visit to Horsham Wagamamas, we were offered a gift voucher. Vowing never to return to Horsham, we opted for Brighton. It was exceptionally busy, our only criticism was that it was REALLY noisy. Steph Lucy (I think) were helpful, professional gave very good Custumer service when we asked to move tables further back to advise us of my very late meal, trying to use the voucher, which was overly complicated. Credit to the team, thank you Voir le carte

Three members of staff walked past us to socialise with their friends on the table next to us. Wouldn’t have minded if one of them actually took our order and not wait for me to have to ask one of them to serve us on their way to their mates table to catch up. We then waited ages for the drinks. Wasn’t a great experience they had loads of staff but all but one were more interested in messing around with their friends then you know doing the job they were being paid to do.

An incredibly frustrating experience. Being amongst so much chaos and seemingly inexperience of how to work in a restaurant displayed by most staff. The queue being around the corner outside of the restaurant yet seeing staff wondering around inside and a minimum of 10 available seats at all times it took us 35 minutes to be seated. Another 15 to be acknowledged by AB to place an order of whom I had to wave at him as he wandered around. The drinks didn’t come for some while a tap water and green tea isn’t really a big ask. I don’t usually name bad service but on this occasion training and focus is needed to do a basic level of customer service the job your employer to do. The bao arrived col...

The experience started off fantastically. Charlie, our table attendant arrived promptly; was super friendly and took our drinks and main course orders quickly. (Giving requested guidance, on request . The four of us were really impressed with our restaurant find (including one very happy vegan . Yay, Wagamamas what a great place. THEN it went downhill faster than a n alpine landslide. We were left sitting at our table with finished main course plates (to be clear, some had efficiently been cleared quickly but not those who had finished after. This was the end of the honeymoon stage. We sat, and we sat and we sat. The restaurant emptied out from buzzing and full to sparse (we are talking 8.30... Voir le carte