Téléphone: +441227459333
Adresse: 59 London Road, Canterbury, United Kingdom
Ville: Canterbury
Menu Plats: 9
Avis: 535
"Very insulted by Rosario the manager this evening. We have come to the hotel restaurant for meals over the last year as we are Local, and can walk. Occasionally in a restaurant, if things aren’t right, you feel a need just to say. Quite simply the vegetables with my pie were old and did not taste right at all and I had to leave them. My partners stroganoff was just warm, not properly hot at all. Clearly this had been served on a cold plate and that’s why this was not hot. First opportunity had said this to the manager as she was the next person we saw come in the restaurant, I’d almost finished my meal and just the pie that was okay and it was really too late to get any other food after the manager, Rosario questioning why we hadn’t said anything earlier. The points we raised about the food that clearly was not right was contested by Rosario the manager. Very unprofessional. As I said, I rarely write reviews and the last thing I want to do is cause any scene at all, but unfortunately this was unavoidable with such a non-understanding incorrect and rude manager. The most upsetting part was because she wouldn’t acknowledge the problems. Then, in addition, she did not want to offer any refund at first. Pretty taken back by Rosario‘s non -acknowledgement and her response. So we also decided to leave the restaurant without finishing our wine, which I just took to the bar and demanded a refund on that as well. Because we stood up for what was hundred percent correct, she said we weren’t welcome to come back to the restaurant anymore. after we paid for the proportion of the bill before leaving, we questions that all we done was highlighted the some of the food wasn’t right, and she had not acknowledged it and then, for some reason, she also denied that she said we weren’t welcome there again. All the other staff are polite and unfortunately the manager Rosario is antagonistic, which is very unprofessional. This is the only second ever review I’ve ever left, and this is because the problem was not acknowledged and just defended. It’s a pity one member of staff can ruin it. Treated like we’re doing something wrong or trying it on when we had a legitimate issue where the quality or heat of the food was not good enough to be able to enjoy or eat it. If it had just been acknowledged, no way I would’ve left this review. Rosario is clearly a person that has some issues. I don’t want to sound rude, but all other staff are polite and respectful, like both of us are."
Menu complet - 9 options
Tous les prix sont des estimations sur Menu.
Dessert
Profitéroles
Choux à la crème garnis de glace à la vanille, nappés de sauce au chocolat chaud.
Fruits De Mer
Végétarien
Salades
Sandwichs
Entrées
Paul
Great Hotel just on outskirts of city. 10min walk into centre. Free Parking. Staff very friendly. Rooms are a little dated and no fridge provided.
Adresse
Avis
Wally
Victoria Hotel is a nice place. I spent five nights there and it is quiet and off the beaten path. Evening carvery produces nice meals and hot breakfast is typically included.
Victoria
Comfy room, a bit of a squeeze to get past the bed to the kettle. Staff extremely friendly and helpful. Food was good value, great continental range. Bathroom clean. 15min walk to the city. Would stay again if ever in Canterbury!
Julie
My sister and I have just got home after two nights at this hotel. We would recommend it to anyone. The room was spotless, all of the staff were really friendly and welcoming nothing seemed too much. We had a really nice meal in the restaurant. A lovely place to stay. Voir le carte
Janet
Just had a meal food was good. Very noisy table next to us with kids running about shouting etc. Service very slow especially towards end seemed more interested in cleaning other tables than serving us. Asked for another drink never did receive it. Same happened last time we came !
Kent
I was surprised that three days into a seriously cold spell with snow on the ground, the Victoria Hotel had made no effort to grit, salt or clear their carpark. The ice was thick, treacherous and unavoidable on our walk in. We were concerned for the safety of a disabled friend. The food was good and service was prompt.
Wendy
Lovely quiet room. Neat clean and tidy. Large bed and large size. Peaceful pretty garden as well. Good value for money. Book direct to get discounts/breakfast included. Good choice of food for breakfast. Great fair priced carvery every night. Ideal for walking into the centre with a large carpark. Easy to find on the outskirts. Voir le carte
billy
Not been here for a meal for a while and don't think we will be going back any time soon. We ordered a beef and ale pie and the salmon, when the pie came it was chicken and was told that there was no sauce for the salmon. Our friends had the carvery and although it was passable the meat was dry where it had been under the heat lamps too long. In their defence they did not charge for the pie but the overall standard was poor.
K
We were warmly greeted by Rosario on reception. Once we were checked in, she helped us with directions into town and supplied us with a map. The room was on the small size, which was fine for us. Crisp clean linen and fluffy towels. Comfy bed. Hot shower. Warm enough not to need the radiator on at all. Nice and quiet, located out the back. Rooms out front would be noisy due to traffic, I imagine. Breakfast was good. Plenty of choice for cooked or continental. Nice big car park out back, and only a 15 min walk to town. All the staff we interacted with were lovely, and very helpful. Would stay again.
blair
Very insulted by Rosario the manager this evening. We have come to the hotel restaurant for meals over the last year as we are Local, and can walk. Occasionally in a restaurant, if things aren’t right, you feel a need just to say. Quite simply the vegetables with my pie were old and did not taste right at all and I had to leave them. My partners stroganoff was just warm, not properly hot at all. Clearly this had been served on a cold plate and that’s why this was not hot. First opportunity had said this to the manager as she was the next person we saw come in the restaurant, I’d almost finished my meal and just the pie that was okay and it was really too late to get any other food after the... Voir le carte
Catégories
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Soup Des soupes chaudes et réconfortantes pour nourrir votre âme. Choisissez parmi une variété de bouillons savoureux et d'ingrédients copieux, parfaits pour un simple apéritif ou un repas réconfortant lors d'une journée fraîche.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
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Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.
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Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette !
Commodités
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Buffet
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Seating
- Carte
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Reservations
- Menu
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Parking Area
