Téléphone: +441159326920
Adresse: Stapleford Road, NG9 3, Broxtowe, United Kingdom
Ville: Broxtowe
Menu Plats: 6
Avis: 10164
Site Web: https://www.trowellgardencentre.co.uk/
"We arrived at the restaurant eager to try the Chips we had seen on a previous visit where we were seated about 2 minutes too late and could only order cakes and cold snacks. This time we arrived with plenty of time and the restaurant...was busy. It took about 5 minutes to get seated and there was no queue to enter. We were seated next to a small hedge on a table for two, near the Tills and route to the exit. We were given menus, then within about 2 minutes we were asked what we wanted to order, which seemed a little rushed. As we already knew roughly what we wanted we ordered drinks and Some of the rustic chips we had gone there for, and I had a Spinach, cheese and Pesto toastie. We chatted for a bit, watching others come and go, and noticed other people were arriving, and getting served their drinks and their food before us. We had been seated for about 20 minutes before our drinks came, with no apology for the wait, about 10 minutes later the food arrived. The chips were excellent but my Toastie was extremely thin. The staff member asked us if we needed condiments about a minute later. We noticed other people who had arrived after us had eaten their meals and began to queue up as we were starting ours. The queue was located immediately next to our table on the other side of a small artificial hedge. I could see the lady at the tills was busy, there were two tills but only one in use. The queue got quite large and it took about 30-40 minutes for it to fully die down. During which period we had people less than 2 feet from our table, standing, coughing, sneezing, on us and making eye contact with my friend who was facing the queue. Had we known this prior to being seated we would have asked for another table. At one point we even had a person sitting on the hedge with his backside practically on our table. We couldn't talk because it felt like people were listening. We also had dogs watching us eat as their owner queued. When the queue had dissipated somewhat we tried to attract the attention of a staff member to make a complaint. It took ages, eventually I had to stand and shout over to a person called Nick, we identified him as the only person who had been friendly or upbeat during the whole of the service. We told him that we weren't happy that no one had been attentive, once we were seated, being left for 20-30 minutes without a drink is not acceptable, at this point we could have walked out, and we have seen people do it before, at the very least a drink means we have to wait for our food. We told him we had witnessed a lady served fish and chips and then not given a fork, and when she tried to attract attention she was ignored, even when making eye contact with the lady at the till, she ended up having to queue to get cutlery whilst her food got cold. We also told him about the queueing situation. He basically advised us that there was no process to deal with the complaint that day, and we would have to submit feedback via their website. We told him we were not trying to get a refund, discount or a voucher just for someone to acknowledge that our visit had not been satisfactory, so that our feedback could be used constructively. In the end we could see we were not going to achieve anything. What rounded our visit off was the completely neutral handling of our payment, no pleasantries, just an instruction to check and insert my card. On this basis I would not recommend the restaurant. I appreciate we probably sound stuck up, but we are quite young and after so long not being able to go out, this experience was not what we were looking forward to."
Menu complet - 6 options
Tous les prix sont des estimations sur Menu.
Plats De Poisson
Burger
Plats Principaux
Lasagne Carte
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Sandwichs
User
Breakfast to share with my Mam is just enough, the staff here are very pleasant and the service is quick and efficient, what more do you want.
Adresse
Avis
User
Went to the cafe here and ordered coffee and walnut cake, which was just OK, and fruit scone, which was extremely dry and awful. Not good overall.
User
My wife spent a fair bit of time waiting to get served with our 2year old today. She was totally ignored and was left standing around. She even made the effort to signal a member of staff but was still blanked. This is such a...disappointing thing to happen.
User
Been many times but todays visit 31st Dec 2021 will be the last. No wait for a table and given menu but after looking at the menu which has a lot of variety then realised how pricey it is. 4.59 for toast, £2.49 for...a cuppa tea. Chap on next table was moaning about lack of food on his breakfast plate. This is a lot dearer than the Costas etc for drinks and toast, Visit Number 58 in Long Eaton which does a very large breakfast for similar prices in a lovely Bistro type bar. Voir le carte
User
only the worst experience. we said that I couldn't have a roasted teacake, because the kitchen staff didn't make it until 11.30 a.m., then I overheard other tables that were ordered and served. When I scared him, I was told that the waitress. had interrogated me and got a half-hearted apology. my man heard me clearly! then it was obviously discussed among some workers who pulled a face. instead I ordered a speckrolle that was not the biggest. when abandoning and paying in writing there was no greeting, no thanks and no farewell. We will definitely not return
User
we have eaten a lot of paints here in the course of the years and were a little used – from the recent negative comments. we called to the breakfast at the beginning of the bank holiday and enjoyed it. all staff who served us to take the order, serve. eating, payment were friendly and chatty. the food was well cooked and delicious; the drinks as they should be. there was background music, but hardly audible about the conversational sounds of the others. we have no problem with the one way system it is not complicated to follow and if it works for their business, then so be it.
User
We quite often pop in to Diggs to eat. The staff are great and are always on the go. But something is obviously wrong at the moment. There is a written apology on a blackboard before you even step in!! In my mind the logical...thing to do would be to temporarily cut the service area down to at least give the serving staff a fighting chance. We ordered and we accepted that the wait would be longer than normal. Well, after 15 minutes my ordered toastie arrived looking a sorry, not good for value snack with no tea. My partner had ordered a simple scone which unlike my toastie required very little if any prep'. However, her scone didn't arrive till another 15 minutes had passed. Our pot of tea a... Voir le carte
User
all I wanted was a afternoon tee and wee, I went with headache, much confusion and a very p’d off mother. I don't know what happened to this place. you just turned off your tablet to get your drinks and eat no problem, now you wait outside at a strange sign that says 30 minutes waiting. We've only waited five for happiness. but even that was too long in view of the fact that there were only about ten people, and they had no hurry to put us. they are shown to a table as if they are in a posh restaurant, given a few tatty menus. the tee I ordered was thrown half on me. my mother is disabled and needed a better seat, so I stared her seats for her all the time through the personal. should I stay...
User
thinking about eating somewhere can be quite difficult, but after some consideration diggs cafe, in the trowell garden centre, was on the cards; at arrival in the garden center, they will immediately enter a way system that guides them around the garden...center, accompanied by incredibly loud music (bring them ohrstöpsel as they need), until they reach the rather strange entrance to get into the cafe; but then wait for my surprise a barrier with a sign next to a sign. confusing or what, especially when you see how these restrictions are now loosened. we were called to a table, sat down and a coworker came by, gave us three more tatty menus and we ordered, I had the vegetarian burger, who wa...
User
We arrived at the restaurant eager to try the Chips we had seen on a previous visit where we were seated about 2 minutes too late and could only order cakes and cold snacks. This time we arrived with plenty of time and the restaurant...was busy. It took about 5 minutes to get seated and there was no queue to enter. We were seated next to a small hedge on a table for two, near the Tills and route to the exit. We were given menus, then within about 2 minutes we were asked what we wanted to order, which seemed a little rushed. As we already knew roughly what we wanted we ordered drinks and Some of the rustic chips we had gone there for, and I had a Spinach, cheese and Pesto toastie. We chatted... Voir le carte
Catégories
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Cafe Profitez de notre sélection de cafés dynamiques, offrant un éventail de cafés fraîchement préparés, de thés artisanaux et de pâtisseries délicieuses, associés à une ambiance chaleureuse pour une expérience culinaire délicieuse.
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Cakes Une sélection délicieuse de gâteaux avec des couches riches et moelleuses, fabriqués avec les meilleurs ingrédients. Satisfaites votre envie de sucré avec notre variété de saveurs décadentes et de créations magnifiquement décorées. Voir le carte
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Breakfast Commencez votre journée avec nos délicieuses options de petit-déjeuner, allant des œufs et crêpes classiques aux smoothies et yaourts sains. Parfait pour un repas copieux ou une collation légère du matin !
Commodités
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Seating
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Visa Card
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Mastercard
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Reservations
