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Voco St David's CardiffHavannah Street, Cardiff, United Kingdom

🛍 Full, Wine, English, High Tea

4.3 💬 309 Avis

Téléphone: +442920313056,+442920454045

Adresse: Voco St David's CardiffHavannah Street, Cardiff, United Kingdom

Ville: Cardiff

Menu Plats: 35

Avis: 309

"Our views are: A few things for you to note please: 1. The main entrance to your hotel was spectacular. 2. When we were seated it took far too long to get served. After 20 minutes we only had water on the table! 3. The Indian guy who initially came to ask for our menu choice did not understand the items on the menu. He could not understand “Severn and Wye salmon” – which I understand may be difficult in their native tongue . He also incorrectly described the Pumpkin dinner because I asked him if the vine tomato sauce came in a small separate “boat” – he stated yes. I presume during induction these items are explained sufficiently? I think he needs more training. 4. I would like to give praise to Erin who looked after us yesterday at lunchtime in your main restaurant. She was attentive but not pushy, engaged with us and always delivered with a smile. 5. The food was just excellent, together with a wide range of wine provided us with a memorable afternoon – thanks. Overall we enjoyed the experience which might have been dire if it were not for Erin – please take time out to thank this excellent employee who is an asset to your organisation."

User User

Incredible food, staff were lovely and very attentive.

Adresse

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Avis

User
User

The service was impeccable from start to finish. The afternoon tea was of a very high quality.


User
User

Service is good. Food average. Parking awful, paid parking to dine on a claimed 5 star hotel in the city. It should be free!!


User
User

Very lovely staff, attentive and friendly. A table with a nice view. Food was good but not outstanding and I felt it was overpriced. Voir le carte


User
User

Dinner for 6 old friends very pleasant noise level ideal for conversation. Food choice and quality was very good and good value too. Everyone was very positive about the evening.


User
User

Excellent food and drink and the staff were fantastic! Marcilmillion was excellent and I can't thank them enough. However we chose from the festive menu, but were charged from the Normal menu


User
User

Food was outstanding served by a very helpful and knowledgeable waiter, cocktails made exact as we liked them even the food was cooked differently as my wife doesn’t like chillis. Overall a lovely dining experience and would recommend Voir le carte


User
User

Believe you me, you do not want me writing a review about the fiasco that was my wife's birthday meal. Call yourself a 5 star hotel???? Do yourselves a favour, go to the Parc Plaza and see how it should be done. Next time I'll go to Mc Donald's.


User
User

We were a family group of 7 our table gave us panoramic views of Cardiff Bay, which was very welcomed. Superb, attentive service from the staff, lovely Christmas decorated table with crackers. Delicious food from the festive menu, good sized portions and well presented. We occupied the table for over 3 hours and never felt hurried to leave. A surprisingly, pleasant Christmas family occasion. Our thanks.


User
User

Our views are: A few things for you to note please: 1. The main entrance to your hotel was spectacular. 2. When we were seated it took far too long to get served. After 20 minutes we only had water on the table! 3. The Indian guy who initially came to ask for our menu choice did not understand the items on the menu. He could not understand “Severn and Wye salmon” – which I understand may be difficult in their native tongue . He also incorrectly described the Pumpkin dinner because I asked him if the vine tomato sauce came in a small separate “boat” – he stated yes. I presume during induction these items are explained sufficiently? I think he needs more training. 4. I would like to give prais... Voir le carte

Catégories

  • Full Savourez une délicieuse gamme de saveurs authentiques avec notre menu soigneusement élaboré. Régalez-vous avec une variété de plats, confectionnés à la perfection, offrant quelque chose pour chaque palais.
  • Wine Une sélection soignée de vins fins du monde entier, offrant des rouges riches, des blancs vifs et des rosés élégants pour accompagner parfaitement votre repas. Savourez l'arôme unique, la saveur et la complexité de chaque bouteille. Voir le carte
  • English Une sélection variée de plats classiques et contemporains conçus pour satisfaire toutes les envies. Savourez des plats principaux succulents, des accompagnements savoureux et des desserts délicieux préparés avec des ingrédients frais et de haute qualité.
  • High Tea Une expérience d'après-midi délicieuse avec une variété de thés fins accompagnée d'une sélection exquise de sandwiches raffinés, de délicates pâtisseries et de scones fraîchement cuits servis avec de la crème caillée et de la confiture.

Commodités

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  • Wine

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."