Téléphone: +441214215371
Adresse: Manor Lane, Halesowen I-B62 8PZ, United Kingdom
Ville: Halesowen
Menu Plats: 10
Avis: 1216
Site Web: https://www.emberinns.co.uk/nationalsearch/eastandwestmidlands/the-royal-oak-halesowen
"Disgusting service last night came with colleagues after work (we are regulars) was eventually served by the rudest man with dark hair who didn't even acknowledge us when we came in just stared blankly and carried on with what he was doing behind the bar. After that “warm welcome” we bought drinks and went for a cigarette, we deliberately left our personals to prove we were still present AND stood in front of the window outside near our table with 2 1/4 filled drinks on the table barely drunk might I add. Please explain why the small dark haired man from earlier thought it was acceptable to put his dirty hands in our glasses to remove them (which isn't proper procedure) when he knew and could see we were clearly still here. After approaching him he had the most vile attitude and said “people leave their stuff all the time” and dumped them back on the table as if we would want to drink that after him sharing his whole DNA in our glasses! Asked for a replacement was refused, asked to speak to the manager, a female with glasses came also extremely rude no apologies or refunds and even had the cheek and audacity to say “all of this over a pint” Yes. It is the principal. We are paying customers and deserve respect. I think some SERIOUS retraining needs to be had in BASIC customer service."
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