Téléphone: +442892683009
Adresse: 48 Street, BT26 6AB, Lisburn, United Kingdom
Ville: Lisburn
Menu Plats: 29
Avis: 7533
Site Web: https://www.ballooinns.com/
"I was here for lunch at the end of June and was incredibly disappointed! My friend I ordered the flatbread with prawn chilli but only the centre of the flatbread had the sauce on it leaving the rest very dry bare and five little pieces of prawn and no chilli whatsoever! As we were hungry we asked for more sauce ate it but when the waiter asked if we had enjoyed it we explained our disappointment my friend actually asked if they’d run out of prawns! No apology given, no offer of maybe a drink or dessert to compensate and when the bill came not even the coke was taken off! I mentioned that it would perhaps have been a good business move to have maybe done something to make up for the dry frankly tasteless flatbread and some money was then deducted but really I shouldn’t have had to ask! In the end the attitude of the staff annoyed us more than the bland food and for that reason we won’t be returning ……..handling a bad situation well professionally is vital to the success of a business…….communication is so important the odd smile wouldn’t go amiss either!"
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