The High Rocks - Carte

High Rocks Lane, TUNBRIDGE WELLS, United Kingdom, TN4 8, TUNBRIDGE WELLS

🛍 Tea, Full, Coffee, Dining

3.7 💬 1134 Avis
The High Rocks

Téléphone: +441892515532

Adresse: High Rocks Lane, Tunbridge Wells, United Kingdom, TN4 8, TUNBRIDGE WELLS

Ville: TUNBRIDGE WELLS

Menu Plats: 2

Avis: 1134

Site Web: http://www.highrocks.co.uk/dining/giuseppes-restaurant.php

"We attended the barn restaurant for Christmas Day Lunch as we have every year for the last 6 years. Lovely atmosphere with great Christmas vibe but that’s as good as it got. Service was incredibly slow and food was just not what we have experienced before. Potatoes were rock hard and salty as were the vegetables. The turkey was cold, thick cut and dry and the stuffing looked like it had been turned out from a can of dog sheeba. The melon to start were great. I had already paid a deposit of £150 and was greeted with a further bill of in excess £500 for 5 adults. My mum had two mouthfallls and couldn’t eat anymore. My mum has the start of Alzheimer’s and we didn’t want a fuss but surely the waiter could have seen by the way very little was eaten by any of us and asked if there was a problem. He didn’t. That evening, I emailed a letter to Guiseppe the owner who replied quite rudely with complacency and arrogance insisting they were the best and not taking on board our polite constructive criticism. We were not looking for freebies just acceptance of our experience and maybe a simple apology. He suggested they open as a service with no profit in the event. I’m sorry at £85 per head I don’t buy that and if your usual standard or quality cannot be sustained then I suggest you shouldn’t do it. I’m sure many people enjoyed it and to them it was acceptable but to me and my family the experience was the worst we have experienced with you. So after many years of giving our custom to you, it is the last and could have been resolved with a simple apology. You say you have been in business over 30 years and obviously know it all so best regards and let’s see how many more years you trade with the attitude and arrogance you gave to me."

Menu complet - 2 options

Tous les prix sont des estimations sur Menu.

Indien

Pâtes

M7933COstevec M7933COstevec

Consistently great food, served hot, great service, good drinks selection, well priced, can not fault this restaurant.

Adresse

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Avis

Michelle1967
Michelle1967

Amazing venue with friendly staff, highly recommend. The venue is so attractive and the staff go over and above to help. The food was gorgeous too


Michelle1967
Michelle1967

Wedding venue was amazing. The venue were extremely accommodating and open to all the things that we wanted. Perfect family run business and made our wedding day the most special day ever


suzeehow
suzeehow

We had our family wedding at this stunning venue. After waiting 3 years for it to finally happen (thank you, Covid), we were not disappointed. Everything was handled with care, from the delicious meal to the efficient service of serving so many guests at once. The staff were all very professional and helpful. Voir le carte


PaulRJW
PaulRJW

We had a wonderful experience dining at High Rocks restaurant for Sunday lunch. Despite the 50-mile drive, we always return due to the delicious food, friendly and helpful waitstaff, and the added touch of live piano music. The restaurant also offers wheelchair access for guests who need it, ensuring a pleasant experience for all. Overall, it was a lovely day out.


Joanne
Joanne

Superb wedding venue! We have just held our daughter and son in law’s wedding here. It was the most fabulous day! The staff are extremely professional at all times. The food is excellent, we had lots of positive feedback from guests. Special thanks go to Maggie for all of our meetings and being so meticulous in her planning. And Martin, the toastmaster who was absolutely brilliant. He helped and prepare the bridal party beforehand and was totally funny and charming throughout the day! This venue runs like a well oiled machine. Highly recommend.


D577FFmichaelm
D577FFmichaelm

On a positive note, the starter of melon was nicely presented and very tasty. The Christmas Pudding dessert was delicious, especially with the flavorful sauce. My family and I had similar experiences with our meals. One son enjoyed the salmon starter but struggled with the main course, while another enjoyed the chocolate torte. The rest of us (6 in total) had a nice starter and dessert, but found the main course to be inedible. We chose not to complain as the restaurant was busy, and the service was slow. The bill came to £561 for 6 adults, including a 10% service charge. Tea and coffee were included in the price. Despite the disappointments with the food, we did not request the service cha... Voir le carte


PaulRJW
PaulRJW

We booked a table for 7 adults, 1 child and 1 baby for a late birthday celebration. The service was excellent over the afternoon as some of our party arrived late making it difficult for the staff at the Restaurant. The Restaurant has excellent access for older clients who need help or wheelchair access and the staff also provided assistance for babies in buggies. The food was great and the cake prepared by the Restaurant in celebration of the birthday was fabulous. We have been going to this restaurant for many years and have always enjoyed the food, environment and service. We have also been to a wedding in the facilities downstairs and the service by staff downstairs was brilliant and sub...


GoPlaces53373195357
GoPlaces53373195357

Food from downstairs bar was good and the beer was fine. But the rules under which the staff have to operate this bar and the resentment demonstrated towards customers reached comic levels. Months ago we had called to say that a gathering of 30 people would arrive for lunch and were told we could not book in advance. When we arrived, it was opening time and they had four customers in a garden that could seat 100, we were told there were too many of us and we could not order food. They let us order drinks but we could open open a tab. We pulled a few tables together so we could sit together in groups. Some of us did go in and order food per couple, which was within the rules. Apart from our g...


Larkfi
Larkfi

We attended the barn restaurant for Christmas Day Lunch as we have every year for the last 6 years. Lovely atmosphere with great Christmas vibe but that’s as good as it got. Service was incredibly slow and food was just not what we have experienced before. Potatoes were rock hard and salty as were the vegetables. The turkey was cold, thick cut and dry and the stuffing looked like it had been turned out from a can of dog sheeba. The melon to start were great. I had already paid a deposit of £150 and was greeted with a further bill of in excess £500 for 5 adults. My mum had two mouthfallls and couldn’t eat anymore. My mum has the start of Alzheimer’s and we didn’t want a fuss but surely the wa... Voir le carte

Catégories

  • Tea Découvrez notre sélection de thés apaisants, offrant à la fois des mélanges classiques et exotiques. Parfaitement infusés pour éveiller vos sens, laissez-vous tenter par notre gamme pour un moment de tranquillité et de saveur à chaque gorgée.
  • Full Savourez une délicieuse gamme de saveurs authentiques avec notre menu soigneusement élaboré. Régalez-vous avec une variété de plats, confectionnés à la perfection, offrant quelque chose pour chaque palais. Voir le carte
  • Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
  • Dining Profitez d'une expérience culinaire diversifiée avec un éventail de plats délicieux préparés à partir des meilleurs ingrédients, ravissant les palais classiques et aventureux, dans une ambiance chaleureuse et accueillante.

Commodités

  • Seating
  • Late Night
  • Carte
  • Reservations
  • Menu
  • Parking Area

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"Firstly I would like to say that this restaurant has just been refurbished, and it didn’t feel like an Italian restaurant, more like a cafe at the beach somewhere! It felt very sparse and most Italian restaurants I e been to have proper tablecloths on the table but these were plastic and I noticed one table it was tapped up underneath, in my opinion it needs to be made more warmly and have more of a family feel. The food was really nice,although I would advise anyone to make sure they double check their order as I chose chicken in a sauce really nice which came with vegetables but I also asked for a separate portion of potatoes, when it arrived I just had chicken with a few cut up potatoes and a very very small garnish of salad ! I mentioned this to the waitress who had taken our order and she said I know but the chef had given you extra salad !! Sorry but salad is not vegetables , it clearly said on the menu it came with vegetables. Having said about the above issue, the meals we all had were nice and the staff gave us a very warm welcome and because of the blip they said we could have a free pudding…..not sure if we all did or it was just mine but I never see the bill as we were treated to this. To finish the evening off we were given a lovely limoncello shot. We would definitely go back. Thankyou for a lovely evening in your restaurant"