Téléphone: +441892515532
Adresse: High Rocks Lane, Tunbridge Wells, United Kingdom, TN4 8, TUNBRIDGE WELLS
Ville: TUNBRIDGE WELLS
Menu Plats: 2
Avis: 1134
Site Web: http://www.highrocks.co.uk/dining/giuseppes-restaurant.php
"We attended the barn restaurant for Christmas Day Lunch as we have every year for the last 6 years. Lovely atmosphere with great Christmas vibe but that’s as good as it got. Service was incredibly slow and food was just not what we have experienced before. Potatoes were rock hard and salty as were the vegetables. The turkey was cold, thick cut and dry and the stuffing looked like it had been turned out from a can of dog sheeba. The melon to start were great. I had already paid a deposit of £150 and was greeted with a further bill of in excess £500 for 5 adults. My mum had two mouthfallls and couldn’t eat anymore. My mum has the start of Alzheimer’s and we didn’t want a fuss but surely the waiter could have seen by the way very little was eaten by any of us and asked if there was a problem. He didn’t. That evening, I emailed a letter to Guiseppe the owner who replied quite rudely with complacency and arrogance insisting they were the best and not taking on board our polite constructive criticism. We were not looking for freebies just acceptance of our experience and maybe a simple apology. He suggested they open as a service with no profit in the event. I’m sorry at £85 per head I don’t buy that and if your usual standard or quality cannot be sustained then I suggest you shouldn’t do it. I’m sure many people enjoyed it and to them it was acceptable but to me and my family the experience was the worst we have experienced with you. So after many years of giving our custom to you, it is the last and could have been resolved with a simple apology. You say you have been in business over 30 years and obviously know it all so best regards and let’s see how many more years you trade with the attitude and arrogance you gave to me."
Tous les prix sont des estimations sur Menu.