The Cabins - Carte

1 Old Orchard, Poole BH15 1SD, Bournemouth, BH151SD, United Kingdom

🛍 Hotels, Delivery Services

4 💬 1 Avis

Téléphone: +441202684237

Adresse: 1 Old Orchard, Poole BH15 1SD, Bournemouth, BH151SD, United Kingdom

Ville: Poole

Menu Plats: 34

Avis: 1

"There are lots of Featherdown Farms in the UK; this one is Knaveswell Farm in Dorset."

Sophie Sophie

There are lots of Featherdown Farms in the UK; this one is Knaveswell Farm in Dorset.

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"Booked a table of 5 for my birthday dinner. We were promptly seated then immediately asked for drinks orders before even being offered a drinks menu or water. After we had ordered drinks we were being rushed into ordering some food, every two minutes different waiters coming and asking if we are ready to order (at least 7 times). After we did order and the food was brought out, we were then just forgotten about and nobody came over anymore to check if we needed any more drinks (4 out of 5 glasses were empty) or if the food was ok. (It was- but no one checked). After we had finished dining, we still had empty glasses and had to wait 20+ minutes until we eventually stopped a waiter walking past and asked if we could order more drinks. The drinks then took another 15 minutes to come. It was also very disappointing that although we had mentioned on the booking itself that it was for my birthday, there was no acknowledgement of this (I have been before and had received a plate with ‘happy birthday’ written on it in some kind of sauce with a sparkler). My sister even went to ask the woman working on the front desk and received a standoffish attitude back saying no. When the £235 bill came, it even listed ‘birthday plate £0.00’ on it!!! That really let the evening down. The interactions with the staff themselves were great, they were very polite and personable but the actual level of service of being rushed to order and then totally forgotten about really dampened what could have been a fantastic evening."