The Bat And Ball Inn

Church Road, Tewkesbury, United Kingdom, GL3 2JT

🛍 Meat, Steak, Drinks, Salads

4.1 💬 612 Avis
The Bat And Ball Inn

Téléphone: +441452713172,+441452530961

Adresse: Church Road, Tewkesbury, United Kingdom, GL3 2JT

Ville: Tewkesbury

Plats: 2

Avis: 612

Site Web: https://www.facebook.com/The-Old-Elm-Inn-109549002414213/

"A return visit for us that was so utterly disappointing in so many ways. I shall start from the beginning: 1. The waitress wanted to take our drinks order before we had even sat down, I asked her to give us a few moments to get settled and lol at the menu. Said waitress then completely forgot about us until we flagged her down 20 mins later. 2. Our toddler daughter has severe food allergies. I’d read online that you can ask for the allergy binder to see what allergens are in each of the food items. We received this binder without fuss, and ordered her a children’s meal that was safe to eat. When it came time to order dessert, we asked the waitress (different lady who was now serving us) for the binder. She went away and came back a few minutes later and told us there was no such binder. We explained we had already looked through it for the main, so it absolutely does exist. She went away again and came back, saying her manager wouldn’t let us see the binder as the information is out of date. I was absolutely horrified. Our daughter had already eaten her main meal that we had ordered on the basis that the information in the binder was correct. FOOD ALLERGIES ARE NOT A JOKE!!! 3. After placing our food order, we waited an hour and 15 minutes for it to come. We had asked for our daughters meal to come first, as soon as it was ready. This didn’t happen, we had one very hangry toddler on our hands. There was no apology for the serious delay in our food being served. 4. My brother ordered a burger which was so overcooked and burnt, it was completely inedible, he managed to eat a quarter of it before giving up. He took it out of the bun and it was so black, it looked like a lump of coal. My mum ordered the pork roast, the meat was so fatty it made her feel ill, and put her off the rest of her meal. No one ever came over to us to check how our meal was. They also didn’t ask how it was when they came to take our plates. 5. When we asked for the bill, it was taken to the wrong table, who said it wasn’t their bill, but that they were ready to receive their bill. The server then went on to serve those customers, and never bothered to bring our bill. After dealing with the large party who wanted to split their bill about 10 ways, we eventually managed to flag the waiter down, who nonchalantly said ‘oh that’s whose bill it was’. We’d been waiting at least another 20 minutes. My family had travelled 2 hours to visit for lunch, to celebrate my birthday. The whole experience left me totally embarrassed that I’d picked such an awful place to take them and I couldn’t wait to leave. After this absolutely dire experience, we won’t be back."

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Tayarna223 Tayarna223

Wonderful Mother’s Day lunch at the Elm, 13 of us, food and service was impeccable! Nothing to much trouble! Can’t recommend this place enough!

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Avis

Cruiser03648649750
Cruiser03648649750

I really enjoy this pub! The food is consistently delicious with generous portions, a great selection of drinks, and the staff are friendly. Dan, the manager, always greets me with a big smile. I appreciate that I can easily get a table, as they have a large pub garden with plenty of sunny tables to enjoy the weather (when it's nice out). Thank you for being such a fantastic local spot, I can't wait for my next visit!


W9890USmartinc
W9890USmartinc

This place could be great, but every time we visit it is let down by poor service. On this occasion it was perhaps the worst, with the young waitress non-attentive, miserable and rude. Food was nice with large portions, old fashioned chips lovely. But having to get up to go to the bar for drinks as waitress never returned, never being asked if food was OK, or coming back to take desert order, led to us all leaving early to go to Tesco to get a cream cake.


Nicole
Nicole

Came for a family friends catch up and their beer garden was the perfect place to do that! It was sunny and there was a great selection of tables in the sun so we could make the most of our British summer. The food was really nice pub grub along with great friendly service and a good selection of drinks to suit everyone. We were really looked after by all the staff but especially Dan the manager couldn't do enough for us. Will not hesitate to do another get together here again!


happynana193
happynana193

I was very disappointed with my experience at this restaurant. The food was just average and the server was extremely rude. I was surprised by the lack of customer service. The young girl who served us simply placed our plates on the table without checking if everything was okay, and seemed annoyed when we needed to get her attention for anything. Additionally, when we entered from the back car park entrance, we were put off by how unkempt it was with cigarette ends littered everywhere.


Stuart
Stuart

What a wonderful experience! This pub has a great family-friendly vibe, with welcoming and friendly staff. Our waitress, Chloe, was incredibly efficient and focused on customer service. The camaraderie among the bar staff was also a highlight. Highly recommended, we will definitely be returning. The kids loved the outdoor facilities and the playful bartender who kept them entertained with funny tricks. My daughter even warned that once you try their bacon burger, you may never want to eat anywhere else.


Charlotte
Charlotte

Was dreading this a bit after previous reviews. Not sure what happened there... my genuine experience was really positive. It's a bit run down in places and things like the laminated menus are a bit old fashioned. We were there on a Friday night before Halloween. Lots of decs for the kids. Dinner by candlelight. Decent choices including plenty of GF and veggie and vegan options. The food was good pub grub. I had a steak pie and chips £15 really good chunks of beef, light pastry top, Al dente veggies, delicious thick cut chips in a lovely gravy. Kids loved their fish and fries. Friend had a vegan tart which she said was lovely. Good and reasonably priced kids puddings. I didn't have high hope...


Beverley
Beverley

Poor/very disappointing-wont visit again under this management unless major improvement! Such shame as our family try support local business in Churchdown!! Family been visiting the previously named Bat n Ball for decades n Old Elm pub pre-Covid and always lovely food/ambiance as was Thursday quiz nite with curry!! Has Old Elm been taken over recently? I am no hotel inspector……but entrance hall from car park dark/gloomy as was restaurant! Filthy carpet in entrance was very off putting! Asked waitress if one of ceiling lights could be on as so dark in restaurant on a sunny Sunday lunch could hardly see food-waitress said ceiling lights broken! So bad for visually impaired guests) Air con ceil...


Mark
Mark

When the owner (whom we’ll just call basil faulty, not to be rude just because it will sum him up). took over this place he made waves, it was a breath of fresh air for the village but over the years he seems to have lost interest in the villagers other than the usual bar flies that linger out the back swearing for the alcohol not the venue or the food. The food is no longer great and the staff have all lost their smiles. ‘They’ even seem to question the whole bar service at tables only thing as odd. While I’m on this, I walk into the bar stand and I’m told take a seat and someone will be over, take a seat and then wait aimlessly for someone to come and take my order then disappear for an ag...


The
The

A return visit for us that was so utterly disappointing in so many ways. I shall start from the beginning: 1. The waitress wanted to take our drinks order before we had even sat down, I asked her to give us a few moments to get settled and lol at the menu. Said waitress then completely forgot about us until we flagged her down 20 mins later. 2. Our toddler daughter has severe food allergies. I’d read online that you can ask for the allergy binder to see what allergens are in each of the food items. We received this binder without fuss, and ordered her a children’s meal that was safe to eat. When it came time to order dessert, we asked the waitress (different lady who was now serving us) for...

Catégories

  • Meat Savourez les riches saveurs de viandes préparées avec expertise, des steaks juteux et poulet rôti succulent aux côtes tendres et plats d'agneau copieux. Chaque sélection promet une expérience satisfaisante et délicieuse pour les amateurs de viande.
  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Drinks Désaltérez-vous avec notre sélection rafraîchissante de boissons, allant de cocktails artisanaux et de vins fins aux délices sans alcool, y compris sodas, jus et café et thé savamment infusés. Des compléments parfaits à votre repas!
  • Salads Fraîches et vivantes, nos salades sont élaborées avec des ingrédients de saison et un mélange de verdures croquantes, de légumes colorés et de vinaigrettes uniques, offrant un choix délicieux et sain pour tous les palais.

Commodités

  • Seating
  • Free Wifi
  • Television
  • Reservations

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