Shimizu Sushi - Carte

10 Well Street, Exeter, United Kingdom

🛍 Fish, Sushi, Coffee, Asiatic

4.2 💬 1095 Avis
Shimizu Sushi

Téléphone: +441392926898,+441392346100

Adresse: 10 Well Street, Exeter, United Kingdom

Ville: Exeter

Menu Plats: 35

Avis: 1095

"I have ordered food from Shimizu many times without any issues. Ordered a delivery for my son's birthday celebration just after via Uber Eats. Update said the food will be with us between Bearing in mind it's a Saturday night we thought the...nearly hours wait was ridiculously long but understandable. At I called for an update on our food which was at this point an extra past it's the hour delivery estimated time so I called the restaurant and asked where our good was? I got told the Uber Eats app was not working, which was not true. I asked what was going to be done about my order, whether there was going to be a complimentary item in my food. I was told no, the kitchen was swamped and it was impossible to get anything complimentary. I was told by the man I spoke to that I will get off my next order. The problem with this solution to a very poor service is, because there isn't an independent competitor for this Sushi restaurant they can be as shoddy as they want and assume I will come back to order food from them again. The food when it turned up was the worst I've ever had. My Japanese rice was cold, my daughter's beef was shredded and stringy. We spent had cold mediocre food and no one actually seemed to care. By the way, our delivery time got extended to between food eventually turned up at plus hours after we ordered. Just not good enough."

Johanna Johanna

Amazing food, loved it. Right up there with the best in London. Generous servings, friendly service.

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Avis

Sophia
Sophia

We’ve always ordered takeaway from here but never knew it was a restaurant as well. So we decided to pop in. Outstanding Food. Outstanding Service.


Paul
Paul

Called up to enquire about vegan options, staff were really helpful and reassuring. Ordered through UberEats and they called us back to inform us one of the items in our basket wasn't vegan and if we'd like to change it, which is above and beyond...in my book. Food is phenomenal with generous portions, absolutely recommended. Thank you Shimizu!


Graham
Graham

Had a delivery while staying on holiday in Exeter. A great selection of food on offer, it was reasonably priced too. It was delivery speedily and with an easy, non-contact delivery driver. The fish looked and tasted nice and fresh, the soft-shell crab tasted a...little tough, but I think this was due to travelling and sweating in the container during delivery. Would recommend. Voir le carte


Katie
Katie

Rather unprepossessing but really good, authentic sushi. Unusually for a Japanese restaurant, it has a surprisingly good choice of vegan and vegetarian options the Chilli Soya Tofu was excellent. Not the cheapest, but in life you sometimes have to pay for quality. The likes...of Well Street and Sidwell Street are a refreshing change from the sterile chains in the Guildhall and Shimizu is well worth a visit.


Michael
Michael

Ordered through ubereats aug. There was a complication with our order and the man on the phone was incredible in doing his best to resolve the issue: very understanding, friendly and went out of his way for us. The sushi was AMAZING and priced...well. The other main meals (teriyaki chicken and chicken catsu) were quite tasty, I was just disappointed with the small portion sizes. Would be five stars if the portions were bigger.


Philip
Philip

I haven't really had much Japanese food, but I ordered this from Deliveroo last week. It arrived mins later than they said it would, with no apology, but the food was excellent. It tasted so good, I loved it all. I had the chicken...bento box and there was so much to chose from. I'm a bit worried about ordering sushi but the sushi that came with it was like nothing I had tasted before so fresh and tasty. Will be having Deliveroos from here from now on. Thanks. Voir le carte


Jacob
Jacob

We were planning on a family meal at Wagamamma, but the queue was ridiculous. Searched online for Japanese and found this place a min walk away. It's nothing fancy to look at (think cafe style) and it's small, but I learned long ago not...to judge a restaurant by it's decor. The menu is extensive, the service friendly and the food was superb. We love Japanese and I've eaten in many. In terms of value for money this place is hard to beat. The Tempura was perfect, the Temaki hand rolls were crammed with a generous portion of the filling you ordered (unlike Yo Sushi, where they seem to be getting smaller and meaner every time we visit). Really well impressed with this place, will definitely be...


Dominic
Dominic

We visited Shimizu, for our first time, after a recommendation from very good friends. The restaurant is small and tucked away on a side street. However, after minutes inside it felt like the main business was more inclined towards a takeaway/delivery service rather than...a restaurant. We were really looking forward to our lunch on a bitterly cold day but have to say it did not give us the wow factor. It was very cold inside, so much so that I never took my coat off. The service lady, was friendly. The menu is big and varied with great choices, athough unfortunately they had no Tuna on the menu. The portions are very generous but there was little sauce on the Chicken Katsu Curry Don to soak...


Dale
Dale

I have ordered food from Shimizu many times without any issues. Ordered a delivery for my son's birthday celebration just after via Uber Eats. Update said the food will be with us between Bearing in mind it's a Saturday night we thought the...nearly hours wait was ridiculously long but understandable. At I called for an update on our food which was at this point an extra past it's the hour delivery estimated time so I called the restaurant and asked where our good was? I got told the Uber Eats app was not working, which was not true. I asked what was going to be done about my order, whether there was going to be a complimentary item in my food. I was told no, the kitchen was swamped and it w... Voir le carte

Catégories

  • Fish Régalez-vous avec nos plats de poisson exquis, conçus à partir de la prise du jour la plus fraîche. Des grillades favorites aux ragoûts savoureux, notre menu célèbre la richesse de l'océan avec des saveurs pour satisfaire tous les palais.
  • Sushi Délectez-vous de notre sélection exquise de sushis, composée d'ingrédients frais, de rouleaux élaborés avec expertise, et de nigiri traditionnels. Chaque bouchée offre un mélange harmonieux de saveurs, promettant un véritable goût du Japon. Voir le carte
  • Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
  • Asiatic

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."