Téléphone: +441392926898,+441392346100
Adresse: 10 Well Street, Exeter, United Kingdom
Ville: Exeter
Menu Plats: 35
Avis: 1095
"I have ordered food from Shimizu many times without any issues. Ordered a delivery for my son's birthday celebration just after via Uber Eats. Update said the food will be with us between Bearing in mind it's a Saturday night we thought the...nearly hours wait was ridiculously long but understandable. At I called for an update on our food which was at this point an extra past it's the hour delivery estimated time so I called the restaurant and asked where our good was? I got told the Uber Eats app was not working, which was not true. I asked what was going to be done about my order, whether there was going to be a complimentary item in my food. I was told no, the kitchen was swamped and it was impossible to get anything complimentary. I was told by the man I spoke to that I will get off my next order. The problem with this solution to a very poor service is, because there isn't an independent competitor for this Sushi restaurant they can be as shoddy as they want and assume I will come back to order food from them again. The food when it turned up was the worst I've ever had. My Japanese rice was cold, my daughter's beef was shredded and stringy. We spent had cold mediocre food and no one actually seemed to care. By the way, our delivery time got extended to between food eventually turned up at plus hours after we ordered. Just not good enough."
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