Téléphone: +441316678789
Adresse: 25-27 West Nicolson Street, EH8 9DB, Edinburgh, City of, United Kingdom
Ville: Edinburgh, City of
Plats: 35
Avis: 2204
Site Web: http://www.scoopz-uk.com
"I have been a customer of scoopz for over 10 years. Tonight has got to be the worse service ever. I am honestly so angry and so upset because I enjoyed coming to scoopz. After tonight I will no longer be making my services available. The new staff member has no idea on how to handle customer service. There were two ladies in work tonight and one was a blonde girl the other with long ginger hair. The girl with ginger hair was really not bothered in the slightest she took 15 minutes to make one milkshake (no exaggeration). Despite the long queue outside she carried on taking her time. In the space of 30 minutes of me waiting in the queue she lost out on 15 odd customers who decided to walk away due to how slowly the line was going. I waited in the queue for 30 minutes and when it hit 10.30pm the ladies promised they will still serve the customers who had been waiting. When we finally got into the shop the ginger girl said that she was no longer making milkshakes and they had to go home. She did not care that because of how slowly she was working people were waiting so long and despite being so patient only to be told after 30 minutes of waiting that she will not serve us. I am so outraged and never experienced something such bad service in my life. I get the ginger girl was new and this is why we remained patient. However, 10 years in the customer service industry I do not think she should be carried on being employed. She has lost so much business today and lost so many customers in one day only to think how much she is tarnishing your reputation. I came for a milkshake, waited 30 minutes to be told they are closing when they knew we had been waiting. I will no longer be going to scoopz and urge the rest of you to save your time too as it is not worth it. So upsetting."
Menu - 35 options
Tous les prix sont des estimations.
mxddie
good service and yummy, very filling food; i got the waffle with ice cream. the reason for not giving 5 stars is that the food may be slightly overpriced.
Adresse
Avis
User
Came here for ice cream coz the place we had dinner wasn't great. There's lots of choice, staff were lovely and they had covid safety measures in place. Our dessertz were delish
a
Annie, who I believe was the manager, was incredibly sweet and helpful. Her customer service was the best I have experienced at a dessert place in Edinburgh. The desserts were delicious.
User
I took my mom to Scoopz and she told me she loves me for the first time!! Caitlyn makes dreams come true. I was feeling down after a recent dental surgery and she made me a Kinder Surprise waffle and comforted me while I cried. A must-do in Edinburgh, 10/10. PS: Caitlyn, if you're reading this, my family would like to meet you. Please join us at the villa in Italy this summer, you are a queen.
User
I absolutely love this restaurant! I have brought many friends and dates here. The staff is always very friendly, the atmosphere is fantastic, and they stay open late! The ice cream is also excellent, with a wide variety of flavors that change frequently. The prices are great for Edinburgh, and there is a lot of choices available. The cookie dough is also a must-try. I highly recommend this place!
Tracyaroundagain
Came here Tuesday for a milkshake after my lunch and it was delicious! Way too many flavours to choose between and I mean that in the best of ways. Such a nice place with plenty of sweeties and desserts. The girl who served me was very lovely and as it seemed quiet she was happy to listen to me rant about my rubbish morning which definitely cheered me up. Will definitely be back when I can. 5 stars!
User
Came here the other day and was incredibly impressed. The bubblegum flavour in particular was just stunning always a personal favourite but this had to be the best I 've ever tasted, easily . Also had chocolate orange which was divine too. I really loved the lack of pretentiousness and the fact they wear the ice-cream label with pride, rather than lying about their produce being Italian gelato like far too many places *cough* Alanda 's *cough* . Prices are also cheap and cheerful. Will not only be returning but will be telling all my friends to come here!
User
My boyfriend and I enjoyed some sweet treats here for a very good price. I had a tub of 4 scoops of different ice cream flavours for £4 and the scoops were HUGE! I had lotus biscoff, vanilla, strawberry and irn bru. There were lots of cool flavours and i was given a spoon and napkin. My partner got hot kinder bueno cookie dough with a large scoop of vanilla ice cream for £6.99 and absolutely loved it. Super yummy food with lots to choose from! You can get packs of sweets, ice cream, waffles, crepes, tango ice blasts, and hot cookie doughs, highly recommend
MaschaHerbertson
I visited scoopz for the first time in a while as my kids really like going, however since COVID-19 started we hadn’t been back to the shop. I was horrified upon arrival as not a single person in the que was social distancing nor wearing a face mask!! After repeatedly being told by staff inside to not enter with more than 2 people, unless living in the same household, people still entered in large groups and got sent out, then got argumentative and held up the que due to not being able to understand simple instructions. A lot of swearing and abusive language was exchanged by youngsters which wasn’t handled appropriately by staff as they all seem to be young girls with NO MANAGER in sight?! N...
dani
I have been a customer of scoopz for over 10 years. Tonight has got to be the worse service ever. I am honestly so angry and so upset because I enjoyed coming to scoopz. After tonight I will no longer be making my services available. The new staff member has no idea on how to handle customer service. There were two ladies in work tonight and one was a blonde girl the other with long ginger hair. The girl with ginger hair was really not bothered in the slightest she took 15 minutes to make one milkshake (no exaggeration). Despite the long queue outside she carried on taking her time. In the space of 30 minutes of me waiting in the queue she lost out on 15 odd customers who decided to walk awa...
Catégories
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Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable.
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Store Découvrez une variété de sauces gastronomiques, d'assaisonnements uniques et d'ingrédients de qualité qui donnent vie à vos créations culinaires à la maison. Parfait pour les amateurs de cuisine cherchant à élever leurs expériences culinaires.
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Ice Cream Un délicieux assortiment de glaces crémeuses et artisanales avec une variété de saveurs allant de la vanille et du chocolat classiques à des options uniques comme le miel de lavande et la mangue épicée, parfait pour satisfaire votre envie de sucré.
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Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.
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