Saracens Head - Carte

Sudbury Rd, CO10 9SN, Babergh, United Kingdom

🛍 Pubs, Full, Steak, Seafood

3.7 💬 553 Avis
Saracens Head

Téléphone: +441787379036

Adresse: Sudbury Rd, CO10 9SN, Babergh, United Kingdom

Ville: Babergh

Menu Plats: 16

Avis: 553

Site Web: http://www.facebook.com/thesaracensheadnewton/

"Was thrilled to be revisiting one of my old regulars after many years. A family get-together over lunch. But have left in total shock and disbelief at the lack of customer service. At the end of the meal, we were asked if everything was OK. We reluctantly mentioned a small issue. Which followed with a totally defensive rude response from the waitress. The rudeness continued into a verbal personal attack without a single sorry spoken. We were then accused of being rude to the barman earlier when ordering drinks. Which was actually light banter between us all. But the most shocking ending to this is when 'said ' waitress pushed past me to continue to clean tables, without a excuse me. Which led me to stumble! Probably best to mention, I was actually on crutches due to a severely bad back.... but still not a single sorry was spoken! Never have I ever seen such poor customer service!"

Menu complet - 16 options

Tous les prix sont des estimations sur Menu.

Plats Principaux

Dessert

Entrées

Non Classé

Plats De Poisson

Cuisine Mexicano-Américaine

Spécialités

Soupes

Salades

Burger

Sandwichs

Steaks

Au Four*

Brad Brad

I absolutely adore this pub! I have been a loyal customer for years and it never fails to impress. The food is fantastic, reasonably priced, and the staff are always friendly and polite. I highly recommend it!

Adresse

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Avis

Michael
Michael

I always receive a warm welcome at this restaurant and have never had a bad meal. The beer is good, the staff is excellent, and there is easy parking. The outside garden is accessible and I have been a regular customer for several years.


nmc992
nmc992

Having just moved to the village, we scoped out our local pub and we’re pleasantly surprised it has a cafe too during the day. I love grabbing a coffee to go in the morning. The owner and staff that I’ve encountered are all lovely. The pub feels like a hub to the local community.


katrinan864
katrinan864

Just came back from a lovely meal, the food was tasty and a perfect portion size for a large amount of guests, the staff were really friendly and helped us with every request. I would like to say thank you for making my daughters birthday enjoyable for all the family, we will definitely come again. Voir le carte


AJJP1
AJJP1

I called in for lunch and had a really fantastic experience A great genuine warm welcome The real fires were brilliant on a wet miserable day Huge food choices and specials Sadly I only had time for a sandwich, one of those visits when you wished you could kick back and really indulge The food served to other diners looked great Can’t wait to return


773karenannp
773karenannp

I really liked the atmosphere of the Saracen's Head and after a medical appointment, my friend and I decided to treat ourselves to a little pick-me-up. Both the pub and the friendly bartender were very welcoming to us. I ordered the beer battered cod and chips from their Specials board and my friend chose the scampi and chips. The food was delicious and filling. We would highly recommend dining at this restaurant, especially to our families and friends.


Claire
Claire

We had lunch here yesterday with my brother in law and sister in law who live nearby. We were greeted warmly straight away and shown to our table, the barman/waiter was very friendly and helpful, there were several gluten free options for me as a coeliac, including chips cooked in a separate fryer, and several gluten free desserts too. Good vegetarian options and all four of us thoroughly enjoyed our meals. Would highly recommend and will definitely return. Voir le carte


Zac
Zac

We went here to have a nice family meal but as we were finishing our meal we had a waiter come over to see if everything was ok, we politely mentioned a small complaint regarding one of the meals we ordered, which then proceeded with rudeness from the waiter. Then when we went to pay and re-mentioned the complaint, this lead to a verbal attack on my family and I. We then got accused of being rude to another waiter which wasn’t true, we had actually had some banter with said waiter. We wouldn’t recommend this place, no focus on customer service at all.


happyfeet2008
happyfeet2008

We had a family lunch and wow I never knew I could be so shocked… we ordered our food and all was good. When food was delivered the chicken was a little powdery and at the end of the meal a waiter asked if everything was good with the meal. So we just politely brought up the little issue and she got very defensive and didn’t even say sorry. As we went to pay, the chef then said that she had tried the chicken and it was fine and there was nothing wrong with it. The waiter then was very loud about it and then pushed past us all to go and clearly the table and didn’t even say excuse me then accused us of being rude to her fellow colleague when we was previously having light banter with him.


Trisha
Trisha

Was thrilled to be revisiting one of my old regulars after many years. A family get-together over lunch. But have left in total shock and disbelief at the lack of customer service. At the end of the meal, we were asked if everything was OK. We reluctantly mentioned a small issue. Which followed with a totally defensive rude response from the waitress. The rudeness continued into a verbal personal attack without a single sorry spoken. We were then accused of being rude to the barman earlier when ordering drinks. Which was actually light banter between us all. But the most shocking ending to this is when 'said ' waitress pushed past me to continue to clean tables, without a excuse me. Which le... Voir le carte

Catégories

  • Pubs Découvrez une atmosphère chaleureuse avec des repas copieux, des bières artisanales et des plats de pub classiques. Savourez des plats réconfortants comme le fish and chips, les burgers et les ailes de poulet, accompagnés d'une pinte rafraîchissante ou d'un cocktail créatif.
  • Full Savourez une délicieuse gamme de saveurs authentiques avec notre menu soigneusement élaboré. Régalez-vous avec une variété de plats, confectionnés à la perfection, offrant quelque chose pour chaque palais. Voir le carte
  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !

Commodités

  • Wifi
  • Seating
  • Carte
  • Takeout
  • Menu
  • Reservations

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The Great House

The Great House

Market Place, CO10 9QZ, Babergh, United Kingdom

Carte • Sushi • Kebab • Seafood • Fast Food


"I hope we were just unlucky, and I feel sad writing this, but it wasn't the best experience this weekend. We stayed overnight and had the tasting menu. The Creppy family are departed a while now, and the staff such as Henri that stayed on are long gone, they set unbelievably high standards which were always going to be hard to meet. We loved the room we stayed in, but the rest of the experience was a bit awkward. I feel sorry for them as it was super hot and it must be difficult to get staff at the moment, but when you have paid £500 for one night and food inc wine then things can be a bit disappointing. From the start we could tell that they were under the cosh, the manager was sick, and we were told repeatedly how busy they were tonight. We asked to eat 30 mins later than booked which they said would help. We ordered a half bottle of champagne but had to wait about 15 minutes as the fridge was broken at it would not be cold. It arrived and wasn't cold enough really, then after 10 minutes in the ice bucket it was. Simultaneously other guests were told the coffee machine was also broken. A bit of a shame as we were celebrating a birthday and it sort of spoiled the moment waiting for a drink. Then ordered a 2014 Pomerol which to be honest I found really rather average, but that is the luck of the draw. The food was quite good, but only one course impressed us, the trout was good. The staff seem very downbeat to the point of it being awkward, one told us and another table to make as much mess as we like as it was her last shift. Others seemed very awkward and lacking confidence/a smile. Again, hard to get quality staff at the moment, but there seemed to be a lack of pride/confidence in what is being delivered. I also asked for cheese to finish off, in the past they had a glorious cheese cart with a huge selection of great cheeses. I accept maybe it was too hot for this, but I was simply given a plate of three cheeses, no one asked me if I would like to choose anything or for example do I like blue cheese. Then when it was delivered my wife tried one of them, liked it so asked what it was, and they didn't know what the cheese was which is probably not what they aspire to. makes me sad as the cheese at the Great House is stuff of legend. More minor stuff: Breakfast wise the coffee in the percolator was way too strong even for someone who likes strong coffee, a tiny shot of milk was not enough so we asked for more, would have been nice to be offered hot milk to make Cafe Au Lait etc. Also another minor point, the soap and shower gels were quite horrible, they stick to you and don't wash off, not something I'm usually bothered about, but the half empty containers looked like they had be refilled with something not very nice, or it was just never very good. When we checked out I think the manager may have been back, he did not ask us once how our stay had been so we had no real chance to say anything. We tried to be understanding and of course being British nothing was really a problem for us, but when you've spent £500 for a birthday it was all a bit disappointing and not nearly up to par. I sympathise that it might have been a difficult night, but to be honest it would have come off better if I hadn't been reminded every few minutes that they were so busy and everything going wrong. I'm not even sure that they were that busy, the terrace was out of bounds and the restaurant was 3/4 full. Matters were drawn in to focus the next day when we went to the Weavers Spa, and also for lunch at the Crown in Stoke by Nayland, staff were cheerful, helpful and great at both of these local places. Sorry for writing this negative review which I feel sad to have written about a place we used to love. Rooms: 4 Service: 2 Location: 4"