Téléphone: +441740620253
Adresse: Hardwick Hall Hotel, Sedgefield, United Kingdom, TS21 2EH
Ville: Sedgefield
Menu Plats: 12
Avis: 618
Site Web: https://hardwickhallhotel.co.uk/dining/rib-room-steakhouse-grill/
"Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom, tomato and double cooked chips were very good. My steak ordered medium well, was rare, and so I asked them to take it back and give it a little longer on the grill. My wife also sent back her sauce as it had no blue cheese. After 30 minutes, by which time my wife had eaten her steak without sauce, they returned with my steak, which was very very well done, so over cooked it was hard to eat, and it came with my wife 's blue cheese sauce. I asked for he peppercorn sauce I had orded and to speak to a manager. The sauce did not arrive and after 15 minutes, by which time my over cooked steak was now cold, I had to ask another waiter for help, and my sauce arrived shortly after. I couldn 't eat the cold over cooked steak. We were going to leave but I was still hungry after no steak, so I ordered a chocolate and orange brownie. It arrived again beautifully cooked but, again a bit of theme, no orange taste or flavor. Why list things on a menu that do not contain what they say when they arrive? In the middle of all this, my wife wanted to use the rest room, and returned disgusted, without going into detail, all 3 of the toilets were overflowing with poo and paper. The toilets are not cleaned or checked, they really were disgusting. When the bill came, after another 20 minute wait, and us asking twice, we spoke to the manager, who said she was sorry, and removed the £5 brownie from the £120 bill. Nothing for the appalling service or one of the steaks being inedible, and the other without any sauce. What can I say that 's positive...there was a reasonable if not excellent wine list, we found a nice Cabernet for about £40 and the atmosphere and decor was nice. Also the quality of the sirloin meat was excellent, only spoiled that they couldn 't cook to medium well temperature after 2 attempts, 1st time rare, 2nd time very well done. The mushrooms that accompanied the steaks were excellent. In short, amongst the worse service I can ever remember in a restaurant, good quality product ruined by poor cooking, and bland cold and tasteless sauce, ribs and tarts. I can only assume the restaurant doesn 't care about returning customers and lives off transient custom from people staying at the Hall. I am posting this review from my cell phone,so please excuse any fat finger spelling."
Menu complet - 12 options
Tous les prix sont des estimations sur Menu.
Dessert
Plats Principaux
Aloyau
Sirloin grillé, tendre et juteux, servi avec une délicieuse sauce poivrade.
Riz
Risotto
Risotto crémeux cuit à la perfection avec un mélange de champignons sauvages, parfumé au parmesan et fini d'une touche de truffe.
Plats De Poisson
Apéritif
Cuisine Mexicano-Américaine
Empanadas
Chaussons croustillants fourrés d'un mélange savoureux de viande, épices et légumes.
Steaks
Fruits De Mer
Gâteaux Maison
Salades
Pâtes
Paul
Great food
Adresse
Avis
Scott
Best fillet steak ever
Darren
I had a wonderful experience at this restaurant, the fillet steak was delicious.
Susan
Fantastic food. Staff made it special for a 90th birthday celebration. Service: Dine in Meal type: Lunch Voir le carte
Geoff
The steaks were cooked perfectly and the staff was friendly and professional. The service was great and we dined in for dinner.
josephine
The steak was incredible - the best I've ever had. The waiter, Salvador, treated us like royalty. His customer service was truly outstanding.
Active
Another great add on to an already fantastic venue. This place renewed my appreciation for a good steak! It's not cheap but you'll not be disappointed. Also, check out the events as music is played on certain evenings. Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5 Voir le carte
Robert
Two stars as the service was very good, sadly the ribeye steak was a sorry excuse for a restaurant claiming to specialise in STEAK. I am not even sure it was ribeye as it had no fat or flavour whatsoever. It was not seasoned at all and somewhat tough. Perhaps the chef was on holiday, who knows? Not good. Certainly one of the worst steaks I have ever had.
Peter
Excellent food let down by dated decor and very poor service. Our visit was on a Saturday evening when the hotel was busy with a wedding reception. Not sure if this was in a factor in the poor service but it shouldn't be. The Rib Room charges top prices and they should be able to deliver top quality service regardless of what else they have going on. Disappointing.
Andy
Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom... Voir le carte
Catégories
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Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
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Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy. Voir le carte
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Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette !
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European
Commodités
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Parking Area
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Wheelchair Accessible
- Carte
