Téléphone: +441740620253
Adresse: Hardwick Hall Hotel, Sedgefield, United Kingdom, TS21 2EH
Ville: Sedgefield
Plats: 12
Avis: 618
Site Web: https://hardwickhallhotel.co.uk/dining/rib-room-steakhouse-grill/
"Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom, tomato and double cooked chips were very good. My steak ordered medium well, was rare, and so I asked them to take it back and give it a little longer on the grill. My wife also sent back her sauce as it had no blue cheese. After 30 minutes, by which time my wife had eaten her steak without sauce, they returned with my steak, which was very very well done, so over cooked it was hard to eat, and it came with my wife 's blue cheese sauce. I asked for he peppercorn sauce I had orded and to speak to a manager. The sauce did not arrive and after 15 minutes, by which time my over cooked steak was now cold, I had to ask another waiter for help, and my sauce arrived shortly after. I couldn 't eat the cold over cooked steak. We were going to leave but I was still hungry after no steak, so I ordered a chocolate and orange brownie. It arrived again beautifully cooked but, again a bit of theme, no orange taste or flavor. Why list things on a menu that do not contain what they say when they arrive? In the middle of all this, my wife wanted to use the rest room, and returned disgusted, without going into detail, all 3 of the toilets were overflowing with poo and paper. The toilets are not cleaned or checked, they really were disgusting. When the bill came, after another 20 minute wait, and us asking twice, we spoke to the manager, who said she was sorry, and removed the £5 brownie from the £120 bill. Nothing for the appalling service or one of the steaks being inedible, and the other without any sauce. What can I say that 's positive...there was a reasonable if not excellent wine list, we found a nice Cabernet for about £40 and the atmosphere and decor was nice. Also the quality of the sirloin meat was excellent, only spoiled that they couldn 't cook to medium well temperature after 2 attempts, 1st time rare, 2nd time very well done. The mushrooms that accompanied the steaks were excellent. In short, amongst the worse service I can ever remember in a restaurant, good quality product ruined by poor cooking, and bland cold and tasteless sauce, ribs and tarts. I can only assume the restaurant doesn 't care about returning customers and lives off transient custom from people staying at the Hall. I am posting this review from my cell phone,so please excuse any fat finger spelling."
Menu - 12 options
Tous les prix sont des estimations.
Aloyau
Bifteck de faux-filet juteux, cuit à la perfection, servi avec des légumes de saison et une sauce savoureuse.
Risotto
Risotto crémeux préparé avec du riz arborio al dente, champignons frais et parmesan.
Empanadas
Empanadas croustillantes farcies de viande hachée ou légumes assaisonnés, parfaites en apéritif ou en plat principal.
Paul
Great food
Adresse
Avis
MartinJohn
Great food
Darren
I had a wonderful experience at this restaurant, the fillet steak was delicious.
Susan
Fantastic food. Staff made it special for a 90th birthday celebration. Service: Dine in Meal type: Lunch
Geoff
The steaks were cooked perfectly and the staff was friendly and professional. The service was great and we dined in for dinner.
josephine
The steak was incredible - the best I've ever had. The waiter, Salvador, treated us like royalty. His customer service was truly outstanding.
Active
Another great add on to an already fantastic venue. This place renewed my appreciation for a good steak! It's not cheap but you'll not be disappointed. Also, check out the events as music is played on certain evenings. Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5
Robert
Two stars as the service was very good, sadly the ribeye steak was a sorry excuse for a restaurant claiming to specialise in STEAK. I am not even sure it was ribeye as it had no fat or flavour whatsoever. It was not seasoned at all and somewhat tough. Perhaps the chef was on holiday, who knows? Not good. Certainly one of the worst steaks I have ever had.
Peter
Excellent food let down by dated decor and very poor service. Our visit was on a Saturday evening when the hotel was busy with a wedding reception. Not sure if this was in a factor in the poor service but it shouldn't be. The Rib Room charges top prices and they should be able to deliver top quality service regardless of what else they have going on. Disappointing.
Andy
Very ordinary experience, poor food and slow service. My wife and I ate dinner last night. The appetisers were an onion and blue cheese tart and pork belly ribs. The tart had zero blue cheese or onion flavours, the pastry was soggy. It was a plain tart with a little salt and pepper, not as described on the menu. The ribs while cooked beautifully and tender, were cold and tasteless. We both ordered Sirloin steaks for our main course, my wife 's medium rare with blue cheese sauce, mine medium well with peppercorn sauce. My wife 's steak was cooked perfectly, but again (bit of a theme here) it was a cream sauce, that had never been in the same post code as blue cheese. The accompanying mushroom...
Catégories
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Soup Des soupes chaudes et réconfortantes pour nourrir votre âme. Choisissez parmi une variété de bouillons savoureux et d'ingrédients copieux, parfaits pour un simple apéritif ou un repas réconfortant lors d'une journée fraîche.
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Grill Viandes succulentes et légumes frais parfaitement cuits sur une flamme ouverte, offrant des saveurs riches et fumées. Savourez des steaks tendres, des burgers juteux et des brochettes marinées piquantes, tous grillés à la perfection pour une expérience culinaire inoubliable.
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Pasta Régalez-vous avec notre sélection de plats de pâtes classiques et contemporains, chacun élaboré avec des ingrédients frais et de qualité et des sauces savoureuses qui capturent l'essence de la cuisine italienne à chaque bouchée.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Parking Area
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Wheelchair Accessible
