Prado Lounge - Carte

15-16 Market Hill, Sudbury CO10 2EA, United Kingdom, Babergh

🛍 Steak, Cheese, British, Vegetarian

4.3 💬 2419 Avis
Prado Lounge

Téléphone: +441787313634

Adresse: 15-16 Market Hill, Sudbury CO10 2EA, United Kingdom, Babergh

Ville: Babergh

Menu Plats: 8

Avis: 2419

Site Web: https://thelounges.co.uk/prado/

"Poor customer service. Family of four (two small children) in a queue behind another couple. Couple got seated at a four seater table despite three two seater tables being available in the immediate area. Got looked up and down at as if there was some sort of problem, oh, there 's four of you? Quick look over shoulder, oh, probably a 15 minute wait . I noticed a few seats in the lounge area and asked if we could sit there, which we could. A group of five was next in the queue behind us. They were immediately seated at a six seater table which highlighted another six seater table next to them. My partner asked to be seated at the free table and we was told we could. The lady was clearing the table and returned several times removing all the plates. We then waited another ten minutes but nobody came back. We had already decided what we wanted in this time and wanted to order using the app but we needed the table number so moved across to the vacant table. As we was ordering our food, the manager came over and basically told us off as if we were naughty children saying that we should wait for the table to be wiped down before we are seated. Being the customer, we were fairly shocked at this and didn 't know what to say. He then very abruptly said well, do you want me to wipe the table down or not? As if we should have already moved out of his way. Overall, the staff at Prado Lounge displayed very poor managerial skills in terms of seating people at adequate tables. Were then very slow cleaning a table to the point where we thought they had finished and were then very rude to us after we had sat at the table in question complaining that it hadn 't been cleaned as if it was some how our fault. Ultimately, the mistakes and tardiness of the seemingly inexperienced Prado Lounge staff resulted in my family and myself being criticised. It 's a shame as we have had good experiences here before. Generally the food is pretty good and comes out quickly which is what you want with two small children but this latest visit would make me think twice about going back there."

Menu complet - 8 options

Tous les prix sont des estimations sur Menu.

Dessert

Indien

Végétarien

Salades

Plats De Bœuf

Cuisine Américaine

Plats De Poisson

Accompagnements

555cht 555cht

Popped in for lunch on a weekday and had to wait ages for our food and my burger was overdone and actually burnt in places.

Adresse

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Avis

Global720594
Global720594

Thank you Hannah for my surprise birthday brownie. Made my day! Always a nice atmosphere and friendly staff. Quiz night is always fun


Trip03483835746
Trip03483835746

Food wasn't good, overpriced, pancakes chewy, possibly microwaved. Poached eggs underdone, watery hollandaise sauce, not impressed, won't return


Paul
Paul

Fantastic burgers highly recommend from a couple of travelled foodies , will definitely return , staff really nice and friendly in all very happy experience Voir le carte


CBMDBM
CBMDBM

I've visited Prado lounge twice recently with friends and not only are the staff super friendly, it has a great feel about it and the food is absolutely delicious I can highly recommend the halloumi burger!!


Timalay
Timalay

Came for lunch here Monday. Whilst the food was nice, the service was very lacklustre. We ordered four meals at the bar. Whilst two drinks arrived, the bar had be chased up for the other two. Also two of us had dessert, which also had...


Lindaadd
Lindaadd

Visited for lunch today. A busy market day so was very busy. Seems to attract lots of families with young children, probably because it has a very good children’s menu The tapas here is delicious and I would highly recommend it though the food is... Voir le carte


Claire
Claire

Very disappointing waited ages for an overpriced hot sandwich which came out lukewarm and had the onion in that we requested to be removed! Staff didn’t even ask if everything was ok in fact did not say a word when removing plates! Won’t be returning


Michelle
Michelle

Not the best. I love the haloumi burger and so that was what I was looking forward to. My partner had bombay chicken burger. Unfortunately we waited 35 mins for the food to come out. I upgraded my chips for sweet potato's but the upgrade never came. Got chips instead. Told the lady not to bother changing as we were starving, and I would be happy for them to just refund me the upgrade I paid. No one returned to me to offer me the upgrade money back and I couldn't be bothered to have to ask again. Chicken burger severly over cooked. Not the best.


Martin
Martin

Poor customer service. Family of four (two small children) in a queue behind another couple. Couple got seated at a four seater table despite three two seater tables being available in the immediate area. Got looked up and down at as if there was some sort of problem, oh, there 's four of you? Quick look over shoulder, oh, probably a 15 minute wait . I noticed a few seats in the lounge area and asked if we could sit there, which we could. A group of five was next in the queue behind us. They were immediately seated at a six seater table which highlighted another six seater table next to them. My partner asked to be seated at the free table and we was told we could. The lady was clearing the... Voir le carte

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux. Voir le carte
  • British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
  • Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.

Commodités

  • Tapas
  • Takeout
  • Carte
  • Outdoor Seating
  • Menu
  • Wheelchair Accessible

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The Great House

The Great House

Market Place, CO10 9QZ, Babergh, United Kingdom

Carte • Sushi • European • Fast Food • Vegetarian


"I hope we were just unlucky, and I feel sad writing this, but it wasn't the best experience this weekend. We stayed overnight and had the tasting menu. The Creppy family are departed a while now, and the staff such as Henri that stayed on are long gone, they set unbelievably high standards which were always going to be hard to meet. We loved the room we stayed in, but the rest of the experience was a bit awkward. I feel sorry for them as it was super hot and it must be difficult to get staff at the moment, but when you have paid £500 for one night and food inc wine then things can be a bit disappointing. From the start we could tell that they were under the cosh, the manager was sick, and we were told repeatedly how busy they were tonight. We asked to eat 30 mins later than booked which they said would help. We ordered a half bottle of champagne but had to wait about 15 minutes as the fridge was broken at it would not be cold. It arrived and wasn't cold enough really, then after 10 minutes in the ice bucket it was. Simultaneously other guests were told the coffee machine was also broken. A bit of a shame as we were celebrating a birthday and it sort of spoiled the moment waiting for a drink. Then ordered a 2014 Pomerol which to be honest I found really rather average, but that is the luck of the draw. The food was quite good, but only one course impressed us, the trout was good. The staff seem very downbeat to the point of it being awkward, one told us and another table to make as much mess as we like as it was her last shift. Others seemed very awkward and lacking confidence/a smile. Again, hard to get quality staff at the moment, but there seemed to be a lack of pride/confidence in what is being delivered. I also asked for cheese to finish off, in the past they had a glorious cheese cart with a huge selection of great cheeses. I accept maybe it was too hot for this, but I was simply given a plate of three cheeses, no one asked me if I would like to choose anything or for example do I like blue cheese. Then when it was delivered my wife tried one of them, liked it so asked what it was, and they didn't know what the cheese was which is probably not what they aspire to. makes me sad as the cheese at the Great House is stuff of legend. More minor stuff: Breakfast wise the coffee in the percolator was way too strong even for someone who likes strong coffee, a tiny shot of milk was not enough so we asked for more, would have been nice to be offered hot milk to make Cafe Au Lait etc. Also another minor point, the soap and shower gels were quite horrible, they stick to you and don't wash off, not something I'm usually bothered about, but the half empty containers looked like they had be refilled with something not very nice, or it was just never very good. When we checked out I think the manager may have been back, he did not ask us once how our stay had been so we had no real chance to say anything. We tried to be understanding and of course being British nothing was really a problem for us, but when you've spent £500 for a birthday it was all a bit disappointing and not nearly up to par. I sympathise that it might have been a difficult night, but to be honest it would have come off better if I hadn't been reminded every few minutes that they were so busy and everything going wrong. I'm not even sure that they were that busy, the terrace was out of bounds and the restaurant was 3/4 full. Matters were drawn in to focus the next day when we went to the Weavers Spa, and also for lunch at the Crown in Stoke by Nayland, staff were cheerful, helpful and great at both of these local places. Sorry for writing this negative review which I feel sad to have written about a place we used to love. Rooms: 4 Service: 2 Location: 4"