Pepe's Piri Piri Cardiff, Salisbury Rd

49 Salisbury Rd, Cardiff, CF244AB, CF24 4AB, United Kingdom

🛍 Drinks, Burgers, Chicken, Desserts

3.4 💬 510 Avis

Téléphone: +442920334455

Adresse: 49 Salisbury Rd, Cardiff, CF244AB, CF24 4AB, United Kingdom

Ville: Cardiff

Menu Plats: 35

Avis: 510

Site Web: https://www.pepes.co.uk/?utm_source=Google&utm_medium=Yext

"Hello. I typically do not like to leave reviews, especially negative ones, but I feel compelled to share my experience at this restaurant. I used to frequent this establishment once or twice a week, but after today, I will not be returning. I went with friends and some of the wings we ordered tasted terrible, as if they were undercooked. When we approached the staff about it, they laughed and made light of the situation. I tried to explain that we were only providing feedback as valued customers, but the employee was rude and unprofessional. While I know this restaurant is known for their wings, the service we received today was completely unacceptable."

Menu complet - 35 options

Tous les prix sont des estimations sur Menu.

5Arrundeep 5Arrundeep

Always 5* food, the chicken is so good never dry and made fresh! The flavours are amazing. I visit often and can’t wait to come back again! Prices are amazing very good value for money, for the portion size

Adresse

Afficher la carte

Avis

5Nadira
5Nadira

Lovely food. I always get delivery as it’s in a busy location and the store is always busy so the price is a bit high with delivery but other than that the price of each item is worth it. The food is amazing. Service and quality is spot on.


1Ayesha
1Ayesha

Ordered via Uber! The packaging for the kids meal was disgusting and not safe had to throw away the food as it was not sealed. Called to speak to manager to address the issue ,No call bak and not even an apology from the staff. How they have 5 star food quality rating is beyond me.


1Clip
1Clip

Small and flat burgers grilled chicken burger was more like a panini, taste was alright but expensive compared to size. Will not be visiting again and do not recommend. Asked for peri salt but said it will be charged however was free when I was giving the order on till, careless attitude towards customers. Kitchen was very noisy too Voir le carte


1Oun
1Oun

I had a disappointing experience at Pepe's in Cardiff. I ordered a £40 meal and did not receive any sauces, napkins, or even salt. When I called the restaurant, the manager only apologized after I prompted him to do so. The manager had a confrontational attitude and seemed more interested in arguing than resolving the issue. Overall, the service was poor.


3Rayan
3Rayan

The food is consistently delicious at this restaurant, but my major complaint is that the garlic sauce pots are consistently less than half full. I paid 50p for 2 tablespoons of sauce (40p in store) that was watered down and had a thin, milky consistency. I hope the employees at Pepes take note of this issue. Charging for nearly empty sauce pots is not a good practice.


1H
1H

Well firstly the guy I spoke to on the phone thought he was Tony Montana from Scarface, secondly half of my order was missing and the other half come cold. Thirdly the driver couldn’t even communicate properly and we was told that missing/lost items isnt their problem. Saying that I think the driver ate the chicken burger as he had abit of chicken around he’s mouth when telling us the order had missing items. Voir le carte


1Ashley
1Ashley

Disappointed with my order as I had placed an order for rice and chicken and the chicken was clearly cooked with electromagnetic radiation hence making it stale and quite unfit for consumption. Called to speak to management to inquire about the dissatisfactory order and was advised that the establishments manager only comes in at 6pm and I should give them a call at that time. No apologetic nature of the staff towards the food delivered and unclear communication offered and vaguely asked to take it up with Uber and management if i am unsatisfied . Kindly consider before ordering from them and proceed with caution.


1محمد
1محمد

Went in today with my friends and ordered chicken wings as usual. However, some of them were tasting funny and they were undercooked. Tried talking nicely with the staff but they weren’t very professional and didn’t handle the situation very well. They were very rude and argue with us saying the chicken wings were fresh and nothing wrong with them and making fun of us in front of other customers. I hope the owner take our compliment seriously and have a word with the responsible person in charge tonight as he doesn’t have any regards to the customers. He is very rude and unprofessional and feels like he is forced to be there.


1&
1&

Hello. I typically do not like to leave reviews, especially negative ones, but I feel compelled to share my experience at this restaurant. I used to frequent this establishment once or twice a week, but after today, I will not be returning. I went with friends and some of the wings we ordered tasted terrible, as if they were undercooked. When we approached the staff about it, they laughed and made light of the situation. I tried to explain that we were only providing feedback as valued customers, but the employee was rude and unprofessional. While I know this restaurant is known for their wings, the service we received today was completely unacceptable. Voir le carte

Catégories

  • Drinks Désaltérez-vous avec notre sélection rafraîchissante de boissons, allant de cocktails artisanaux et de vins fins aux délices sans alcool, y compris sodas, jus et café et thé savamment infusés. Des compléments parfaits à votre repas!
  • Burgers Des burgers juteux et savoureux confectionnés avec des ingrédients de qualité supérieure, allant du bœuf classique aux options végétariennes uniques, tous servis avec des garnitures fraîches et un choix de frites taillées à la main ou d'une salade croquante. Voir le carte
  • Chicken Succulents et savoureux, nos plats de poulet sont élaborés avec de la viande tendre, des assaisonnements savoureux et diverses inspirations culinaires. Profitez d'une délicieuse variété qui saura satisfaire tous les palais.
  • Desserts Régalez-vous avec notre sélection de desserts indulgents, allant des créations chocolatées luxuriantes aux délicieuses friandises infusées de fruits, chacune conçue pour terminer votre repas sur une note sucrée et laisser vos papilles gustatives en redemander.

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."