Orchard Lane Coffee House

Bengal Spice

➤ 73 Canterbury Road, CT19 5PQ, Shepway, United Kingdom

Thai • Indian • Balti Dishes • Biryani Delicacies

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"This local Indian takeaway restaurant was a disappointing experience for my husband's birthday dinner. Despite pre-ordering our meal, it arrived 20 minutes early and without our main dish and side. When I contacted the restaurant, they offered to deliver the missing items in 30 minutes, but I declined as the rest of the food would have gone cold. The food that was delivered was only lukewarm, and when I asked for a refund, they refused. Overall, it was a frustrating and unsatisfactory experience, and I will not be ordering from them again."

Kipps' Alehouse Folkestone

➤ 11-15 The Old High Street, Folkestone, CT201RL, CT20 1RL, United Kingdom

Sushi • Kebab • Asiatic • Seafood

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"We came here on a Friday afternoon. It was a toss up between here and the equally highly-rated Firkin. I’m glad we chose Kipps’ as it offered something quite different to most other ‘micropubs’. Firstly, I suppose purists would say it’s not really a micropub at all but more of a micro bar – but to me that mattered not. Secondly, the big windows and prime spot make it ideal for people watching. There seemed to be a good community feel about the place, with regulars popping in and propping up the bar. The Clwb Tropica (Tiny Rebel), cider (I forget the name) and Bruges Zot were fresh. Two (one notoriously pricey) pints and two packets of crisps for £11 is good value as far as I’m concerned. I have a real addiction to reading TripAdvisor one-star reviews and note that some punters found a bar maid to be rude. I’m not sure the lady who served us is the same woman they took issue with but she does match the description. She seemed to have a dry sense of humour so maybe some humourless souls struggled but I found her charming and polite."

Lemon Leaf Restaurant Bar

➤ 99 Cheriton High Street, CT19 4HE, Shepway, United Kingdom

Asian • Indian • Fusion • Nepalese

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"I had a terrible experience at this restaurant. The first time I ordered, the chicken had a bad smell, so I called to complain. They sent a new order, but both had raw chicken in them. When I called again to express my dissatisfaction, the rude employee accused me of trying to scam them. I went back with the delivery driver to show them the issue with the second order, but the employee still refused to refund me. The service was absolutely disgusting. They even called me back to tell me never to order from them again. I will be reporting this restaurant for their poor service and lack of concern for their customers. I had ordered over the phone, and the whole experience was unacceptable."

The Cliffe Restaurant @ The View Hotel

➤ 30-32 Clifton Road Folkestone, Kent CT20 2EF, CT20 2EL, United Kingdom

Cafés • Pizza • Asiatic • European

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"Food was nice but bar and restaurant service very poor. I was surprised not be offered anything to go with our pre dinner drinks not even a menu buy something from! I think that there were not enough staff, as a result some of the dishes were not very hot and the wine did not arrive on time. The glasses on the table were not cleared and so there was very little room. Attention to service detail and more staff would help."

Django's

➤ 17 Rendezvous Street, Shepway, United Kingdom

Greek • Cakes • Breakfast • Ice Cream

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"I used to use this cafe all the time before I moved away and when I was back in Kent I was looking forward to visiting again. My family and I turned up and found a table outside. I went to go into the shop...to ask if they took card to be greeted by a waitress who abruptly told me yes. I then said to my family I was going to get a menu to be told by the waitress that it was table service and that we had sat at a dirty table and we that would have dirty menus too..! The people next to us said”that’s you told off”. We left as I don’t pay to have people be rude to me or my family. Utterly disgusted and disappointed."