Téléphone: +441621859965
Adresse: 35 High Street, Maldon, United Kingdom, CM9 5PF
Ville: Maldon
Menu Plats: 4
Avis: 2590
Site Web: http://www.oakhouse.co.uk/
"Have visited the OakHouse many times over the last few years and always really enjoyed the food and atmosphere. Unfortunately the last few times it’s really gone downhill, with our last visit being a complete sham. The staff are extremely young and lack any form...of training or adult supervision. We ordered drinks and when they arrived one drink was not what we asked for, we didn’t mind as mistakes are made and it was no problem. I didn’t like the way the waitress served the drinks to our table with her fingers around the rim of every glass, that’s bad etiquette anyway let alone in these covid times, I don’t really want someone else’s fingers around the rim of my glass. We ordered our mains after a long wait for the waitress to return to our table, only for two meals to be brought out completely wrong and not what we ordered. We then had to wait another 30 minutes for the correct meals to be cooked whilst the other people at our table had to awkwardly eat their meals in front of the others who had no food. We had to repeatedly ask the staff how much longer the meals would be and was told 2 minutes each time which of course wasn’t the case. We then sat with our table full of finished plates and drinks for another 30 minutes waiting for someone to clear them and to be able to order more drinks and dessert, the staff are not forthcoming in checking things are ok or if you need anything else, you have to keep grabbing them when they are walking past in order to be served. We then ordered dessert and yes, two of those were served up wrong too. Just unbelievably bad service, the place isn’t exactly cheap and you don’t expect this sort of service here. We won’t be coming back any more."
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