Téléphone: +41227005858
Adresse: Rue Du Village-Suisse 10, 1204, Vernier, Switzerland
Ville: Vernier
Plats: 35
Avis: 1368
"RUN AWAY !!!!! Get ready : So, I ordered via Justeat last night at 7:55 p.m. After 1h15 of waiting and finding the situation strange, I tried to call the restaurant about fifteen times and I got no response from them. So I made a complaint that I had not received the order. Approximately 1h30 of time had passed. About 5 minutes after making the claim I received a call from the delivery man telling me that he was sorry and that he had been stopped by the police, he asked me if I still wanted the order, so I asked him if it was still warm and how long it would take to deliver it because I had to leave. He told me he had enough for 5 minutes max and that it was still hot. So I agreed that he would deliver it. Obviously after 5 minutes no one was there. I waited 15 minutes I tried to call the delivery man he no longer answered me. He sent me a text message telling me he’s coming. I wrote a text message that I wanted to cancel the order. I also received a call from the restaurant in the meantime where I said I wanted to cancel the order, the person on the phone said ok. A moment later the delivery man still arrives (2 hours of waiting in total at my home with the order, telling my husband "that 's free because there was a really long delay, the restaurant will call you tomorrow” so my husband took the order because the delivery guy explicitly said it was free. so logically this means a refund of the order. Today around 8 p.m., I received a call from the restaurant. He calls me thinking I called them. I told them no but that they were supposed to call me back following the incident the day before. So she puts her superior on the phone to me. And then the gentleman tells me that the delivery man never said that we were going to be reimbursed but that we would have the next order free. my companion and I try to explain to him that this is in no way what the delivery man said because we would not have accepted since I never wanted to have anything to do with them again. He tells us that he has a recording which proves that his delivery person said what he claims (as a reminder, this is a violation of the penal code art. 179bis and 179ter . We tell him that in this case we would like to listen to the recording. He gets angry, tells us that we are dishonest, that we must be correct, etc. We are left speechless! as if we were people trying to scam the restaurant owner! After a long conversation where we tried to prove our good faith despite the lessons he gave us, he told us that we would receive the refund. A few minutes later I receive a call from the delivery man and the restaurant but I hadn 't seen the calls so I call the restaurant back and he asks me what I want, I tell him that he called me he tells me that OK, OK, we 'll refund you, I was talking and he hung up on me. Anyway, I 'm speechless. The dishes were cold and had nothing really Thai about them! I don 't know what 's going on in this restaurant but there 's something wrong. (you should know that the restaurant is 6 minutes by car from my home...! My companion and I are really people who could understand it if the restaurant owner had been courteous and kind in apologizing and telling us that the delivery man expressed himself badly we would have even been ready to accept this change but this is out of the question! I want to be reimbursed as what was concluded and nothing else. The food is not good, and the manager is dishonest, insulting and disrespectful! Shame on you ! don 't be surprised if your restaurant sinks! I advise everyone not to keep your money! I should have read the comments first."
Menu - 35 options
Tous les prix sont des estimations.
Xurxo
Very good and quantities more than correct
Adresse
Avis
Stephen
All the other reviews regarding delivery delays are spot on … AVOID !!!!
Luc
We order and pick up ourselves. The quality has always been there. We have ordered dozens of times and have never been disappointed.
Julien
I constantly receive your flyers (horrible by the way) in my mailbox even though it says No advertising . If this continues I will file a complaint!
samira
Delivery Bad 3 shrimp pad tai full of noodles, hardly any toppings, rubbery tofu and no sauces yuck They make the first meal good and the next ones disgusting
Estelle
Meals taken for delivery. No complaints about the waiting time. On the other hand, dishes not sufficiently seasoned, small portions for main dishes and the rice is way overcooked and tasteless. Quite disappointed.
Malika
Very good food with meat from Switzerland. The dishes are perfectly seasoned, a real treat. However, be careful with delivery, you should not be in a hurry, it is a little long. Otherwise nothing to complain about.
Paola
Lamentable and dishonest Apart from the fact that the crispy chicken was mushy and dry except crispy and the beef with onions was so cooked that I had to throw the whole thing away as inedible. But in addition it charges 3frs with payment by card without this being mentioned anywhere on the flyer or on the phone when ordering. When I asked, he told me he would put them in the mailbox. Guess what!! There was nothing. I absolutely advise against it
Loïc
I admit to being surprised by the last comments... A more or less regular customer for 2 years, I think I am well placed to give my opinion. I have always been satisfied with this restaurant. Only once was I disappointed, and having taken the trouble to call the restaurant I was able to explain my dissatisfaction and they were able to do what was necessary. Regarding delivery times, they were always announced to me and respected. Manager attentive, generous and very cordial. I sincerely recommend it and often place orders with new people, who are generally happy. Last order placed last night, and frankly it was great! Order : Duck with basil Roast duck Steamed pork ravioli Nothing to complai...
Laura
RUN AWAY !!!!! Get ready : So, I ordered via Justeat last night at 7:55 p.m. After 1h15 of waiting and finding the situation strange, I tried to call the restaurant about fifteen times and I got no response from them. So I made a complaint that I had not received the order. Approximately 1h30 of time had passed. About 5 minutes after making the claim I received a call from the delivery man telling me that he was sorry and that he had been stopped by the police, he asked me if I still wanted the order, so I asked him if it was still warm and how long it would take to deliver it because I had to leave. He told me he had enough for 5 minutes max and that it was still hot. So I agreed that he wo...
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