Téléphone: +441305250208
Adresse: 2 Dray Horse Yard, DT1 1GT, West Dorset, United Kingdom
Ville: West Dorset
Plats: 7
Avis: 536
"Visited Dorchester Nando’s on 25/08/21 at 12:25 We were ignored upon arrival despite only two tables with guest inside and staff standing in front of us chatting and giggling. After sitting down we were told that we have to order and pay through the app and the new policy that Nando’s has in place. We asked if we could pay by card as my phone had a very low battery. We were answered with another question why we don’t want to order and pay through the app. She seemed and indicated that she wasn’t very happy that we wanted to pay with card. Her body language was very unprofessional which made us feel a bit uncomfortable. I told her that we will think about it but as soon as she left, my 7 years old daughter insisted that it felt as if we weren’t welcomed in this specific branch on this occasion and she ask if we could just go and find another restaurant to eat of which we thought it was a very good idea so we left without eating and very unhappy. This was meant to be a double birthday celebration as both me and my wife celebrate our birthday together and it turned out to be one of the worse visits we’ve ever encounter in Nando’s. Being turned away because we couldn’t pay on app even though when we had a card.Ps we sent a feedback to Nando’s as to why they implemented only one payment method despite having guest of all ages, no response was received at all. How can a big company like Nando’s not thought of payment method instead just put for their customers? Something that Nando’s as a company should think off"
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