Téléphone: +441244534936
Adresse: Broughton Retail Park, Flintshire, United Kingdom
Ville: Flintshire
Menu Plats: 12
Avis: 2528
Site Web: https://www.nandos.co.uk/eat/restaurants/broughton-park
"Travelled an hour to visit broughton retail park for some xmas shopping and decided to stop off at nandos. Trainee (with dark hair and tattoos) at the front door advised us that we would be waiting minutes for a table as they were busy...and covid restrictions were making it difficult for them to accommodate everyone. We scanned the QR code outside the restaurant and got told we would receive a text when our table was ready. Popped into a few shops and hadn't received any text for mins, Trainee explained it would be another mins so we decided to wait outside until we had our text. The trainee was stood in the doorway the whole time looking over at us with a blonde female colleague. after mins we received a text telling us our table had been cancelled'. When we asked the trainee what was going on he said you should have had a text for your table' we explained we hadn't and he said well its another min wait'.. annoyed we explained we had been stood outside the whole time waiting to which he responded well there's nothing i can do sorry'. Surely seeing us standing DIRECTLY in front of him for mins he realised we were waiting to go inside? I appreciate the covid restrictions but he could have made some sort of effort to book us a table himself to ensure we would get a place? He came across incredibly rude and unhelpful and showed very little customer service skills. No apology was given and we went to the restaurant next door."
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