Lobster And Grill - Carte

12 High Street SuttonEngland SM1 1HN, Greater London, United Kingdom

🛍 French, Italian, Seafood, Bar-lounge

4 💬 953 Avis
Lobster And Grill

Téléphone: +442087220180

Adresse: 12 High Street SuttonEngland SM1 1HN, Greater London, United Kingdom

Ville: Greater London

Menu Plats: 10

Avis: 953

Site Web: https://lobsterandgrill.co.uk

"Booked here with high hopes to end a fun day out. Photos of their outside courtyard looked nice and the menu looked good. When we arrived, we were shown quickly to our seat- good start! However from here, things went downhill... The tables in the courtyard were crammed in so tightly that customers could barely squeeze through to their seat, and even waitresses struggled. It was chaotic, and definitely not a Covid safe environment. I would have been safer sitting indoors and at a reasonable distance from other diners, rather than the cramped situation outside. From there, it continued. Waiting service was extremely slow- it took a very long time for us to have our order taken, the tables were set incorrectly- insufficient cutlery and napkins for the number of guests booked- and the waitress has clearly no idea what was going on, or much at all about basic waiting etiquette I asked for Pinot Grigio and was served something clearly not a Pinot, after describing to her that it's a white wine (lack of basic wine knowledge). Food and drinks took a very very long time to arrive and my chicken burger was lukewarm. The menu was severely reduced from the main one- acceptable in Covid times, but the choices left on the menu were very illogical and restrictive At every point, service was slow and filled me with little confidence in the quality of food or drink being served to us. We were going to order dessert but having waited minutes to be visited and our table cleared, we were put off and so asked for the bill- another long wait! Eventually we stood up to leave and went inside to pay- it would have been so easy to leave without paying as when I asked if we could pay, I was told by many people that they didn't know how to take our payment... shocking. I wish we hadn't paid: over for an experience I will not be repeating again. i would advise not opening until staff are clearly trained it's been made a Covis- safe environment! Bad experience..."

Graham Graham

Perfect place in every way Highly recommended to a lovely evening out

Adresse

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Avis

Kelly
Kelly

Amazing service! Nice food, loved the fact they had a DJ playing music!


Candice
Candice

Food was delicious, quick service, lovely cocktails would definitely go again.


Molly
Molly

Excellent food and great service! The oysters and prawns were delicious and good social distancing. Voir le carte


Eden
Eden

My fist time here and loved it! Amazing food and set up, staff very friendly. I will be back for the roast next time


Abigail
Abigail

It was a shame that the restaurant was already out of mussels at can understand they don't want to be left with unsold mussels but I was looking forward to eat them. Also one if the waitress wasn't really knowledgeable about French chesses and was pronouncing brie wrong


James
James

First time for myself to visit this restaurant and would happily recomend and return. Kevin took very good care of us and his colleague Diana was also very polite and attentive. It was the first time trying oysters and lobster so don't have a comparison to go by, but initial reaction is they will be something to scope out in future, very tasty. The other starters (yes we were greedy) and my partners steak were perfectly done. Thankyou for a great experience. Voir le carte


Leah
Leah

I understand times are difficult, however the venue is not Covid complaint with tables packed next to one another and when I objected I was told to just sit where I liked. The table was wonky, the food was cold and the cocktail we had was awful. I asked twice fir lobster cracker and ended up having to use a fork to eat a lobster! Was tricky but I got there!! Other guests also noted the spacing issues and everyone did there best to space apart, however this is the restaurants responsibility to manage this, not the customer! We were recommended this space and were looking forward to it, however we were disappointed, with the food and venue. The staff were trying hard and were very nice, but ne...


Linda
Linda

My worst experience in a restaurant i've ever had in my life. And i travel a lot... I didn't think it's possible to wait after you made a reservation but that was not all of it.. After that we chose a table next to the heater because it was cold and for my wife was better to be next to it . So when they show us the table it was completely different and on top of it at least min no service at all i mean at all and we are tables in sq feet wtf didn't see us or something? Nevermind the cherry on top was that when i asked that if i can smoke because its an open area. They told me i need to go to every single table and ask if i can smoke...If they want i can make my on food and pay for it? We wer...


Kimberly
Kimberly

Booked here with high hopes to end a fun day out. Photos of their outside courtyard looked nice and the menu looked good. When we arrived, we were shown quickly to our seat- good start! However from here, things went downhill... The tables in the courtyard were crammed in so tightly that customers could barely squeeze through to their seat, and even waitresses struggled. It was chaotic, and definitely not a Covid safe environment. I would have been safer sitting indoors and at a reasonable distance from other diners, rather than the cramped situation outside. From there, it continued. Waiting service was extremely slow- it took a very long time for us to have our order taken, the tables were... Voir le carte

Catégories

  • French Cuisine française classique mettant en valeur une élégance intemporelle, notre menu propose des plats riches et savoureux élaborés avec des techniques traditionnelles et des ingrédients de saison, promettant une expérience culinaire inoubliable. Bon appétit !
  • Italian Savourez les saveurs riches et diversifiées d'Italie avec notre menu, proposant des pâtes classiques, des risottos savoureux et des plats traditionnels de viande et de fruits de mer, tous élaborés avec des ingrédients authentiques et de la passion. Buon appetito ! Voir le carte
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
  • Bar-lounge Découvrez une atmosphère détendue dans notre Bar-Lounge, où vous pourrez vous détendre avec une sélection rafraîchissante de cocktails, de vins fins et de bières artisanales, accompagnée d'un assortiment de petits plats et de collations délicieux, parfaits pour le partage.

Commodités

  • Beer
  • Cafe
  • Carte
  • Wine
  • Menu
  • Takeout

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