Téléphone: +441934628835
Adresse: 76 Regent Street, North Somerset, United Kingdom
Ville: North Somerset
Plats: 7
Avis: 4597
"This is the second time I've been to this branch and it never ceases to disappoint. Grandsons 11th birthday treat. Can't book a table during the Monday/Tuesday/Wednesday 50% off days. Not a big problem as we arrived in good time. Staff not warm and welcoming. There were 4 of us and we were asked a few times by the same person if we wanted a table for four of us. The food took a long time to arrive. Grandsons ice cream cane. The tea and coffee ordered arrived 10 minutes later. This happened the last time we came last year. Nothing seems to arrive all at once, you think you're order has been forgotten. The floor beneath the counter was noticeably dirty. The napkins that the Cutlery was wrapped in was actually dirty, with things stuck to them from someone else's order. The worst was the loo. The wall beneath the hand drier was really filthy and the sink hadn't been cleaned for a while by the look of it. I mentioned this to the staff at the till. (Some wearing masks some with masks beneath their noses, some wearing them like a chin strap) the hand drier in the mens loos didn't work. Bearing in mind we are in the middle of a pandemic where cleanliness ought to be a priority, this was sadly lacking. If that's what's on show it makes me wonder what is hidden behind the counter. Better staff training and cleanliness of the premises would be a good start. Also, paper menus to avoid cross contamination may be something they could consider too. Could be amazing but just isn't."
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