Téléphone: +442086889545,+442086800800
Adresse: Unit 6C, Hesterman Way, Beddington Farm Rd, Croydon, United Kingdom
Ville: Croydon
Plats: 8
Avis: 4805
Site Web: https://www.jrc-globalbuffet.com/
"Treated POORLY. I think that’s ultimate issue I have with the visit, the food was okay, typical style buffet, all you can eat, a nice variety of food but customer service was abysmal! I was celebrating my 23rd birthday with family and some friends but really was let down in how was treated by staff. I felt no one there who worked there cared it appeared no one served with any sort of smile and the was a lot of unnecessary bureaucracy by the staff. For example a bit of bureaucracy was when my sister and her boyfriend was about £10 short and wanted to pay the rest of the bill through card payment method and bare in mind they do accept card and cash but the person who was in-charge of front of desk refused to accept this and effectively had to use some of my own cash to pay for the entry even before sat down to eat. It comes across as unnecessary and complicated. Other establishments I’ve been to allow this if you want to split the payment 50% cash or 50% card. They allow it. So I don’t see why the person who was front of desk needed to take issue with this. So that’s not a good start. Then when we lit the candles and the sparkler after we done the celebration bit and put them out as they/you do, after this was approached not once but twice by members of staff. I would consider candles or sparklers on a cake rather normal, I’ve been to other places in the past and not a problem but for whatever reason these two members of staff took issue with it and after the fact it was done and dusted and past issue. It just uncalled for and unnecessary and rude. I am trying to enjoy my birthday, enjoy my time out with loved ones, family and friends, yet these staff appeared to want to butt the heads in and try to ruin it, to ruin our time. I have made a formal complaint over it online through the complaint system they operate and who knows what the outcome of this will be but way I look at it’s £25 a head and I think one can reasonably expect paying that price to be treated with courtesy and respect and maybe even a warmer greeting and smile! It really wouldn’t go without a miss. Our group last night would’ve at least minimum contributed £222.80p to the restaurant in total and what did we get? Poor below par abysmal customer care and service. Really disappointed. And the food was okay as I said, some dishes was nice, some weren’t as nice, the fresh grill is a feature I do like and enjoy but ultimately when it was ruined some what by staff unnecessarily picking or not serving with a smile or being bureaucratic over how people pay then ultimately it lets it down. Plus also our special requests to have cake stored in fridge just seems like it’s a let down. But it is what it is, I can only share my thoughts and feedback."
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