Téléphone: (+44)2086431221
Adresse: Mulgrave Road, Sutton, United Kingdom
Ville: Sutton
Plats: 6
Avis: 426
Site Web: http://heensrestaurant.uk
"My family and I have been regular customers of Heen’s for a few years now. Sadly, the management have never cared to take the time to remember customer names or have any warmth or friendliness. Despite me speaking to the same woman over the phone...many times, there’s never any recognition. Such simple things like saying “hello again”, really do go a long way. They can even see your number and address on their phone system. Nevertheless, we still used Heen’s at least once a fortnight for the last years, and never had an issue. Until last week, one of meals had a staple in it! I couldn’t believe it. It was a used staple and was in the Singapore Noodles. I telephoned the restaurant to complain, we had never experienced this before and we were shocked. The same lady that I’ve spoken to for years, tried to claim that the staple fell into the bag when they stapled the receipt to the plastic bag. I queried how the staple could fall into the closed tin foil box but they had no answer. They offered me a refund on my next order but I preferred to have it on this order. They kindly refunded me the meal and brought a fresh meal to the house. I was very appreciative for this gesture. A week later, we tried to order another take away but found that we have been “blacklisted” by the management. We can’t order food or have food delivered. Completely non sensical. They are prepared to lose a good customer because they made a complaint? Are we not allowed to exercise our right to complain about food/service? Clearly Heen’s think not. We could have course used a different phone number and collected the order but we voted with our feet and will not be using Heen’s again. I would recommend others to do the same and I would also recommend that they employ staff with some warmth, compassion and friendliness"
Menu - 6 options
Tous les prix sont des estimations.
Crêpes
Crêpes fines et légères, garnies de fruits frais et d'une touche de sauce au chocolat, servies avec une boule de glace à la vanille.
User
The best Chinese restaurant ever unbelievable service, the wait staff are incredibly friendly and helpful
Adresse
Avis
User
I've been in the restaurant many times, but the last two takeaways were terrible. a shame! I will not order from them again.
User
honestly don't think I have ever had a bad meal ..quality is excellent.Even small errors have been rectified with no quibble
User
Excellent Chinese food with a wide variety of vegetarian and non vegetarian cuisine. Great service and ambiance. We have been a few times in a group of friends and really enjoyed every time.
User
We recently dined at Heens on our last two date nights, both of which were in the past month. The food was delicious, the staff was attentive and helpful. We will definitely be returning soon.
User
What a treat. The best Chinese we have had and even more important is that we have been going there for months now and their food is consistently good. The menu is varied and not outrageously priced. Service is professional, friendly and efficient. Definitely worth...a visit.
User
I eat in the restaurant on a fairly regular basis and the food is always good. However, I just finished a take away and it’s one of the worse I have eaten. Food was cold, Crispy chilli beef was like flavoured rubber, noodles were so...dry they were virtually inedible, sweet and sour pork was fat, nothing special about the special fried rice. Needless to say I won’t be ordering from here again.
User
The dining experience was amazing, with exceptional staff. The attention to detail truly made a difference. We brought our children to try Chinese food for the first time, and the staff made them feel incredibly welcome. They were given their own children's chopsticks to keep, and a complimentary dessert. The service was excellent and attentive, and the food was flavorful and well-seasoned. The portion sizes were generous, and we were able to take the leftovers home. Overall, it was great value for money, and the children are excited to go back. We will definitely be returning.
User
I was looking forward to dining at Heen's Chinese restaurant with my friends, as I had heard good things about it. However, I was left extremely disappointed. The staff seemed disinterested and was not happy that we all ordered the same dish. They even told us to stop ordering, which we found quite strange as we were willing to pay for our meals. The service was very poor, and the food was not enjoyable. Overall, we had a bad experience and I would not recommend this place. It is a shame, as my first visit was excellent. It seems like there are some issues that need to be addressed with the staff at Heen's.
User
My family and I have been regular customers of Heen’s for a few years now. Sadly, the management have never cared to take the time to remember customer names or have any warmth or friendliness. Despite me speaking to the same woman over the phone...many times, there’s never any recognition. Such simple things like saying “hello again”, really do go a long way. They can even see your number and address on their phone system. Nevertheless, we still used Heen’s at least once a fortnight for the last years, and never had an issue. Until last week, one of meals had a staple in it! I couldn’t believe it. It was a used staple and was in the Singapore Noodles. I telephoned the restaurant to complain...
Catégories
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Soup Des soupes chaudes et réconfortantes pour nourrir votre âme. Choisissez parmi une variété de bouillons savoureux et d'ingrédients copieux, parfaits pour un simple apéritif ou un repas réconfortant lors d'une journée fraîche.
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Meat Découvrez notre sélection de viandes savoureuses, comprenant des steaks grillés à la perfection, du poulet tendre et des plats d'agneau savoureux, chacun assaisonné à la perfection pour une expérience culinaire inoubliable.
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
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Noodles Savourez une variété de plats de nouilles, cuisinés à la perfection avec des saveurs authentiques et des bouillons riches et savoureux. Du piquant et acidulé au doux et parfumé, nos propositions de nouilles promettent une aventure culinaire délicieuse pour chaque palais.
Commodités
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Takeout
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Seating
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Delivery
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Reservations
