Gourmet Burger Kitchen

Unit 13, Queen Street Dining, Exeter, EX43EB, United Kingdom

🛍 Kebab, Mexican, European, Fast Food

2.3 💬 3 Avis

Téléphone: +441392273069

Adresse: Unit 13, Queen Street Dining, Exeter, EX43EB, United Kingdom

Ville: Exeter

Menu Plats: 35

Avis: 3

"This is a fantastic burger joint, although the Gourmet Burger App does not work for take aways at this venue (not when I have gone to use it at time of writing). The venue is very clean and the staff are friendly. I had a ninja burger which had black buns and I was not sure if they had burnt it, but it was supposed be like that and tasted amazing. It can get very busy and providing you don't get positioned on the really small 2 seater table the experience is awesome. (You can ask to move and the staff are very helpful in accommodating you). I would recommend this for all burger lovers and I am still waiting for the take away function on the app which I for one will use."

Emanuel Emanuel

I am very upset to update my review after a recent experience with GBK. I will not be patronizing them again in the future.

Adresse

Afficher la carte

Avis

Colin
Colin

The service at this restaurant is terrible. I have dined at GBK before, but the staff were extremely rude. Good customer service is essential for any company.


User
User

As always, GBK maintained its high standards at the Exeter branch. I am never disappointed when I visit Gourmet Burger Kitchen. The peanut butter milkshakes are especially fantastic!


Jake
Jake

We were on vacation and looking to try something new that we don't typically have back home in the States. However, my husband was really hungry and just wanted to find a place to eat. Voir le carte


User
User

Got recommended by friends and when we went, it was well worth it. This was thanks to the lovely staff and great customer service we were provided. I have to say though the thin fries were absolutely delightful and I will definitely be returning again soon.


Adrian
Adrian

the personal went out of the way to make sure we had a good experience! my man ordered my burger medium and I couldn't eat it so they made me good as soon as possible, I really appreciate it. eating is delicious and good portion size. I would definitely go back!


User
User

The burger was really delicious and filling! The atmosphere was vibrant, filled with young people chatting, which made it a pleasant experience. When you arrive, you’re shown to a table, and then you can order your food and drinks from the menu, paying at that point. The staff were friendly and knowledgeable. I would definitely recommend it! Voir le carte


User
User

The venue is beautiful, and the food is delicious, but the atmosphere leaves something to be desired. I visited only once, so I can't say if this issue is consistent, but it was difficult to focus or relax with soft music playing on one side while loud pop music blared from the kitchen on the other. I appreciate that the chefs want to enjoy their music, but they should consider the experience of the customers, especially with an open kitchen. Additionally, the burgers are served solo, and you have to pay an extra £3-4 for each side dish. My meal, which included a burger, fries, and a Coke, totaled £15.


User
User

This is a fantastic burger joint, although the Gourmet Burger App does not work for take aways at this venue (not when I have gone to use it at time of writing). The venue is very clean and the staff are friendly. I had a ninja burger which had black buns and I was not sure if they had burnt it, but it was supposed be like that and tasted amazing. It can get very busy and providing you don't get positioned on the really small 2 seater table the experience is awesome. (You can ask to move and the staff are very helpful in accommodating you). I would recommend this for all burger lovers and I am still waiting for the take away function on the app which I for one will use.

Catégories

  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette ! Voir le carte
  • European
  • Fast Food Savourez une variété de plats rapides et délicieux parfaits pour manger sur le pouce. Des burgers juteux et des frites croustillantes aux boissons rafraîchissantes, notre menu de fast-food satisfait vos envies avec un service rapide et des saveurs irrésistibles.

Commodités

  • Delivery

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."