Téléphone: +443337729528
Adresse: Unit 20, Newport Retail Park, Spytty Road, Newport, United Kingdom
Ville: Newport
Plats: 35
Avis: 18
Site Web: http://www.gourmet4.co.uk/
"**Gourmet Disappointment** I recently visited the Newport branch of Gourmet 4 for what was supposed to be a special anniversary meal on Saturday, October 9th. Unfortunately, the experience turned out to be quite the opposite. Upon arrival, we eagerly browsed the menu and decided to order the Bottomless Brunch, which we paid for with high hopes. After waiting for 40 minutes, a lone staff member—who was juggling the roles of waiter, bartender, manager, and receptionist—finally approached us. To our dismay, he informed us that he was unable to serve any alcoholic drinks because he didn’t drink himself and lacked the necessary training. Shockingly, he couldn’t even open a bottle of wine! To make matters worse, we learned that the Bottomless Brunch we had paid for was not actually available, and our request for a refund was denied. This left us completely stunned, especially since we had anticipated enjoying drinks and cocktails. In his defense, the overwhelmed staff member did allow us to go behind the bar and choose our drinks, as he was unsure how to handle the situation while also managing multiple takeaway orders. We ended up finding two bottles of sparkling wine, which we had to open ourselves since he didn’t know how. When the food finally arrived, it was mediocre fast food—not terrible, but certainly not worthy of the ‘gourmet’ label. Describing it as gourmet would be like calling Johnny Vegas beautiful. The presentation was lackluster, served without condiments or cutlery. After some time, we finally managed to find the staff member again, who sourced some cutlery for us but stated that condiments were unavailable. Personally, I find a dry, unsalted, un-ketchupped chip to be a culinary crime! For dessert, we ordered two cheesecakes and a brownie, but only received one cheesecake and one brownie. After waiting another 15 minutes and inquiring about the missing cheesecake, we were met with the less-than-helpful response from our overworked staff member: “Sorry, we’re…” Overall, this experience was far from what we had anticipated. If you are looking for a true gourmet experience, I would recommend seeking out another venue."
Menu - 35 options
Tous les prix sont des estimations.
User
The training system at Business Hat seems to be outdated.
Adresse
Avis
BobM
It seems that the business has completed its training, but your system does not appear to be up to date.
User
We had a fab waitress. Food was lovely and good prices. Will definitely return again. The loaded fries was amazing for the value.
User
Restaurant empty, only people there, no atmosphere. Waitress was lovely but didn't understand what white wine was and that it is different to red wine and rose.
User
Waited a hour for starters didn’t bring the right starters then another 20 minutes for them to collect plates so just payed for starters and left, very poor service
User
The customer service was disappointing. When we arrived, we noticed that only about four people were dining. We had to wait at least 30 minutes for our food because they were prioritizing their delivery orders. I mentioned to them that they should take care of the customers dining in first.
RichardP
The customer service was disappointing. When we arrived, there were about four other people dining in the restaurant. We were informed that there was a minimum wait of 30 minutes for our food because they were prioritizing delivery orders. I mentioned that they should prioritize their dine-in customers first.
User
Only us another table music up high so I found it difficult to hear my friends or waitress speak. The waitress was lovely but it seemed very unorganised that's down to The Manager. He wasn't aware of the 20% off offer for cinema ticketholders he phoned someone after showing him on the website on my phone. I had booked due to that so annoying when we couldn't get that. He then told us then we had to order on the App we were doing that but not all the menu was on there so waitress took order! Get Your Act Together Gourmet 4 1st last visit.
User
--- We had a disappointing experience at the Newport branch of Gourmet 4 on Saturday, October 9th, during what we had hoped would be a celebratory Jubilee meal. Upon arrival, we were given the menu and excitedly ordered and paid for the bottomless brunch. After waiting for 40 minutes, a staff member—who identified himself as the waiter, barman, manager, and receptionist—approached us to explain that he was the only employee working that night. To our surprise, he informed us that he was unable to prepare or serve any alcoholic beverages because he didn't drink and wasn't trained for it. Unfortunately, this meant that we could not access the drinks included in our bottomless brunch package...
LucyG
**Gourmet Disappointment** I recently visited the Newport branch of Gourmet 4 for what was supposed to be a special anniversary meal on Saturday, October 9th. Unfortunately, the experience turned out to be quite the opposite. Upon arrival, we eagerly browsed the menu and decided to order the Bottomless Brunch, which we paid for with high hopes. After waiting for 40 minutes, a lone staff member—who was juggling the roles of waiter, bartender, manager, and receptionist—finally approached us. To our dismay, he informed us that he was unable to serve any alcoholic drinks because he didn’t drink himself and lacked the necessary training. Shockingly, he couldn’t even open a bottle of wine! To m...
Catégories
-
Wine Une sélection soignée de vins fins du monde entier, offrant des rouges riches, des blancs vifs et des rosés élégants pour accompagner parfaitement votre repas. Savourez l'arôme unique, la saveur et la complexité de chaque bouteille.
-
Grill Viandes succulentes et légumes frais parfaitement cuits sur une flamme ouverte, offrant des saveurs riches et fumées. Savourez des steaks tendres, des burgers juteux et des brochettes marinées piquantes, tous grillés à la perfection pour une expérience culinaire inoubliable.
-
Brunch Un délicieux mélange de plats de petit-déjeuner et déjeuner avec des classiques et des touches créatives. Dégustez des options salées comme les œufs bénédictine ou optez pour des douceurs comme des pancakes moelleux et des fruits frais.
-
Gourmet Gourmet : Vivez une symphonie de saveurs avec nos plats méticuleusement élaborés, présentant des ingrédients de qualité supérieure et des techniques culinaires innovantes, conçus pour ravir les palais les plus exigeants. Offrez-vous un voyage culinaire extraordinaire.
Commodités
-
Beer
-
Cafe
-
Wine
-
Takeout
