Téléphone: (+44)1747823512
Adresse: High St, Gillingham, United Kingdom
Ville: Gillingham
Plats: 10
Avis: 303
Site Web: https://gillinghamchinesetakeaway.co.uk/
"I ordered on line. There was nowhere to say when you wanted the food, so it came at there convenience I.e. before I really wanted it. When it did arrive it was all undercooked so I had to throw most of it away. When I rung to complain there was no interest, no offer of compensation or a replacement meal. I'll use the other Chinese in the town next time. They can't be worse. Added in response: I concede that I could have put a time in the comments section, it didn’t occur to me that that is what it might be for as I have invariably in the past order ed,with other takeaways, by phone. I acknowledge that any retailer (and individual, for that matter) can get things wrong and it was in that light that I rang to complain. Had I have bought something else on the High Street and it was substandard I would expect to complain and that the retailer would have a policy for dealing with such things and that the staff would be trained in how to deal with them. It was clear that when I rang the person that I spoke to had had no such training and from the level of response/abuse that the owner has produced she/he has no policy other than to defame the character of their customer. Rather than wanting to take advantage of a small family run business, since moving to the town I have done my best to stop using online retailers in favour of local shops following the mantra “if you don’t use them you’ll loose them”."
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