Téléphone: +442076206194,+442076206191,+442076206192
Adresse: The Arches 97-99 Isabella St, SE1 8DD, Southwark, United Kingdom
Ville: Southwark
Menu Plats: 7
Avis: 4079
Site Web: http://www.tasrestaurants.co.uk/ev-bar
"..I’ve visited EV and TAS quite a few times and today chose EV because of the garden setting in the sunshine. I was with friends who hadn’t been before and I was confident they would like it and the menu as there was a good choice of items , and I’ve had good meals in the past. However the host who also served us had a miserable attitude. We were polite and always said please and thank you , He never smiled or showed any sign of empathy or customer service skills. Thankfully half way through the service more staff came on duty and when we required anything we received smiles and thankfully they had a happier attitude. At no time did our server ask if we enjoyed the meal and we just felt he didn’t care if we were there or not. We had all worked in customer service areas from restaurants, hotels and airlines, and know that no matter how we felt personally our job was to give good customer service. Having a positive happy mindset towards the customer certainly makes the customer feel at home , welcome and loyal. In turn that can help improve your emotion and attitude knowing that the customers appreciate your efforts. I sincerely hope the management encourage and value their staff and promote good customer service as it then benefits both customers and staff. Although we enjoyed our meal and the surroundings we left feeling sad that this guy wasn’t happy with his job and just hope he finds some positivity to overcome his apathy. I’ll still return to EV and hope that it was just a bad day for him and that we see a happier contented guy next time."
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