Téléphone: +441256221257,+441256810036,+441256840881
Adresse: Unit 6 Brighton Hill Centre, Brighton Hill, RG22 4HT, Basingstoke and Deane, United Kingdom
Ville: Basingstoke and Deane
Plats: 35
Avis: 872
"We ordered online with confirmation received at 6.45pm on Friday night fully expecting to wait 45-60 minutes for delivery as it was a weekend. We checked the online pizza tracking website regularly from 45 mins being advised food was ‘out for delivery’. After just over 1 hour tried to call which took 10 mins to get through (no automated messaging, just rang out then got disconnected) Got through (1 hr 20 mins now) being told pizza would be leaving in 10 mins, with me in 15, in contrast to what the website said. After another 15 mins tried to call again, same result taking an age to get through...now fully 1 hour 50 minutes since order placement! Told pizza not left, would be with us in 10-15 minutes!?! At this point with zero confidence we asked to cancel the order. I understand it was a busy Friday night however the systemic failure to communicate such bad customer experience was incredible...if you’ve not got staff to fulfil orders/deliveries then move them to the other store in town or advise wait times...the website was totally wrong staff no idea what was going on? Waiting for the refund... I’d advise using Pizza Hut or Papa John’s from Brighton Hill area...or be ready to grow old hungry waiting!!"
Tous les prix sont des estimations.