Téléphone: +441189799194
Adresse: 18-27 Broad Street, Banbury OX16 5BX, United Kingdom, RG40 1AB, Reading
Ville: Reading
Menu Plats: 31
Avis: 10089
Site Web: https://cote-restaurants.co.uk
"Table booked several weeks ago for 7.30pm on New Tears Eve ….starters did not arrive till after 8.30 pm nor did olives or bread etc … main course arrived after 9.30pm steak stone cold sent back and re-served 9.45 pm and while steak now warm it was now tough and chips cold, sauce cold sent back but by this time gave up up as had other arrangements from 22..00!pm. Son had ordered same and had same issue…. Wife had ordered the duck which was good but inevitably overall New Years experience extremely disappointing…. Waiting staff accommodating and understanding to complaints but service from kitchen not acceptable. That said I suspect real issue issue too many bookings taken and kitchen not able to able to cope…..we had been last 2 New Years Eves and had very good food and service, sadly that was not our experience tonight!!!! In fairness senior staff understood my complaints and ultimately did not charge i’d have been far happier with good food, good experience and an enjoyable family night out that I paid for to see the New Year in. We were not alone in having to wait a long time for food and complaining We generally have very good experiences in Cote restaurants and will try again in the the New Year but doubt I will book again for New Year."
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