cooks Bar and Kitchen

Glensburgh Road Grangemouth, Falkirk FK3 8XJ, FK3 8HL, United Kingdom

🛍 Kebab, Cafés, Mexican, European

4.1 💬 1630 Avis
cooks Bar and Kitchen

Téléphone: +441324877115,+441324882513

Adresse: Glensburgh Road Grangemouth, Falkirk FK3 8XJ, FK3 8HL, United Kingdom

Ville: Grangemouth

Plats: 10

Avis: 1630

Site Web: http://www.cooksbarandkitchen.co.uk

"this was a last minute booking so we were happy to get a table. the group was me, my man and our two enkels, who eat as adult. the staff was very nice and friendly and the food was good. the service was extremely bad. it took forever to get drinks and no one came back to ask us if we wanted more to call a waitress. waiting for the food was even longer. we sat at 6.15 and received our starters after 45 minutes. the main course lasted another 45 minutes. we have not ordered desserts, because we could only not see ourselves faced with a longer waiting. we are not going back."

Neil Neil

no problems. good service and eating. will be back.

Adresse

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Avis

Nathan
Nathan

first visit enjoyed the food service excellent will be back


Mirjam
Mirjam

really nice eating to reasonable cost quiet comfortable location


Chet
Chet

very good eating beautiful staff as always. our Fav place for a wet night outside.


Barry
Barry

We saw this place on our way through to Mercedes Benz and was about to pass out from hunger.


Thomas
Thomas

restaurant was nice, friendly and polite and eating was amazing. I will be back and I highly recommend it.


Tyrique
Tyrique

I recently ate at Cook's with my husband, mother-in-law and grandmother-in-lawWe came upon a recommendation of a friend of Gran's.


Σοφοκλής
Σοφοκλής

I thought the meals we had were pretty good value for money. friendly staff, a nice atmosphere in the evening improved. they enjoy the opportunity .


Rachel
Rachel

We placed our order at around 6:20 pm as we had an event to attend. Unfortunately, our food did not arrive until 7:00 pm. We were close to leaving without eating, not because of the waiting staff but because the service was disappointingly slow.


Alan
Alan

this was a last minute booking so we were happy to get a table. the group was me, my man and our two enkels, who eat as adult. the staff was very nice and friendly and the food was good. the service was extremely bad. it took forever to get drinks and no one came back to ask us if we wanted more to call a waitress. waiting for the food was even longer. we sat at 6.15 and received our starters after 45 minutes. the main course lasted another 45 minutes. we have not ordered desserts, because we could only not see ourselves faced with a longer waiting. we are not going back.

Catégories

  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
  • Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette !
  • European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.

Commodités

  • Beer
  • Wine
  • Visa Card
  • Mastercard

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Masala Rams

1 Union Street, Falkirk, United Kingdom

Food • Indian • European • Vegetarian


"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"