Charlie's Bistro Lounge

41 Gransha Road, Newtownards, United Kingdom

🛍 Pubs, Bistro

3.7 💬 6 Avis

Téléphone: (+44)2890448631

Adresse: 41 Gransha Road, Newtownards, United Kingdom

Ville: Newtownards

Menu Plats: 35

Avis: 6

Site Web: http://www.lamon.co.uk/restaurants-in-co-down/charlies-bistro-lounge

"The food arrived cold at the table, and the chips we ordered for the baby were covered in salt. Overall, it was a really disappointing meal, and I've had poor service here in the past as well."

Rachel Rachel

A really great restaurant with a welcoming atmosphere for families and children.

Adresse

Afficher la carte

Avis

LynneC
LynneC

A lovely restaurant with a welcoming atmosphere for families and a great child-friendly environment.


Tim
Tim

We enjoyed a lovely lunch, and the staff were extremely accommodating. The chef even came over to see if our meal was to our liking.


PamelaH
PamelaH

We enjoyed a delightful lunch, and the staff were incredibly helpful. The chef even stopped by to ensure we were satisfied with our meals. Voir le carte


Imogen
Imogen

The food was cold when it arrived at the table, and the baby’s chips were heavily salted. Overall, it was a really disappointing meal, and I’ve had bad service here in the past as well.


JSARRJ
JSARRJ

The food arrived cold at the table, and the chips we ordered for the baby were covered in salt. Overall, it was a really disappointing meal, and I've had poor service here in the past as well.

Catégories

  • Pubs Découvrez une atmosphère chaleureuse avec des repas copieux, des bières artisanales et des plats de pub classiques. Savourez des plats réconfortants comme le fish and chips, les burgers et les ailes de poulet, accompagnés d'une pinte rafraîchissante ou d'un cocktail créatif.
  • Bistro Une expérience culinaire confortable et décontractée offrant des plats classiques et contemporains, élaborés avec des ingrédients frais. Profitez de saveurs riches et d'une ambiance intime, idéale pour un repas détendu entre amis ou en famille. Voir le carte

Commodités

  • Amex
  • Visa Card
  • Carte
  • Mastercard
  • Menu

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"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."