Téléphone: (+44)2083332666
Adresse: 43-45 Montpelier Vale, Blackheath SE3 0TJ, Royal Greenwich Observatory, United Kingdom
Ville: Royal Greenwich Observatory
Menu Plats: 35
Avis: 2558
Site Web: http://www.chaptersblackheath.com/
"My boyfriend and I went to Chapters for dinner to celebrate his birthday as Chapters was, we thought, the only decent restaurant left in Blackheath. All the others seem to be sliding downhill rapidly. We have been to Chapters many times in the past and the food and service has been good We did not have a starter and ordered a main meal only (black bream and pork belly) as we weren't hugely hungry due to eating a lot of birthday cakes earlier! We had a glass of wine and were offered a piece a of bread. minutes later we were still waiting for our food. In that time no one came to ask if we were OK or to offer us more drinks. I asked the manager when our food might be ready. He said it would be minutes without offering any explanation of the delay then disappeared minutes later there was still no sign of the food or the manager. Therefore, we decided to leave as we had completely lost any interest in eating there anymore. We got up to leave and the manager came over. He told us the delay was due to a big party downstairs. This was not the case, there was a group of people who had long finished their meal. We have been there before when it was much busier and the service was not this bad. While were waiting we saw a customer who had finished their meal slipping into the managers hand as he was leaving. Maybe the staff require bribery to give good service It such a shame yet another Blackheath restaurant has become complacent and thinks they can get away with treating their customers without any respect. I for one will be voting with my feet and will not be eating in this restaurant again. I will also be letting everyone I know not to go there"
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