Téléphone: +393407981595
Adresse: Strada Della, Grosseto, Italy, GROSSETO
Ville: GROSSETO
Plats: 10
Avis: 441
Site Web: https://www.fattoriasanlorenzo.it/gallery/ristorante-casa-livia-grosseto
"Absolutely avoid! My daughter 's 18th birthday ruined! Agreements made about a month ago with the manager Mr. Claudio to organize the most awaited party of life: coming of age...18 years old! Immediately not too positive impression due to excessive approximation and poor reception, but we satisfied my daughter who decided to celebrate her eighteenth birthday where 8 years earlier we had organized a beautiful first communion party, at that time the place was managed by others owners. Excellent experience and beautiful location, which is why we decide to repeat.....14 October, we arrive in the evening, before dinner, to decorate with balloons the small part of the room that had been reserved for us, for a group of guests, around 30 between boys and girls, all high school friends, adults, of my daughter. We come practically ignorant, from the waiters and the manager completely not caring about our presence....We arrange the decorations and return for dinner at the agreed time for the welcome aperitif.....and what a welcome!... .a carafe and a bottle of prosecco with a basket of peanuts and a basket of chips and a few plastic glasses thrown on the table.....disappointing.!!...But surely dinner will be better?!..... I leave my daughter waiting for the guests and go home, agreeing to return for the cake time. At 10.45pm the phone rings, while I was calmly at home, Mr. Claudio shouts at me vehemently on the phone, asking me to go immediately to the restaurant, to take back the cake, which had not yet been consumed and to leave the restaurant immediately, because he was disturbed by the behavior of two guests and the responsibility would have been mine, as organizer of the party. I remain stunned, meanwhile my daughter in tears calls me and explains what happened.....The manager had mistreated her in front of everyone, as she was also held responsible for the behavior of two friends who had put it back in the bathroom, triggering the 'dead wrath '!.Feeling my daughter is distraught, I immediately go to the restaurant and also ask for the intervention of a police patrol, to protect me and the guests, who arrives on site a few minutes after our arrival..... .The boys were all outside the room, chased away by the owner, sitting, calm but deeply disappointed and mortified by the absurd and inexplicable treatment....my daughter in tears shows me the room in perfect order and clean, where they still they find other groups at dinner.....I am astounded by the behavior of the owner and the improvised waiters, who continue to rant in turn, asking to leave the place with the whole group, addressing the guests with phrases..... 'now raise your ........ ' '.....absurd, ignorance, rudeness and total lack of professionalism, I have never had a worse experience!.......I ask to eat the cake outside, in the garden, and I get another inexplicable refusal....It was supposed to be a party..... it turned out to be a real nightmare.....but it doesn 't end there...."
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