Téléphone: +442085555478
Adresse: Unit SU1090A, Ground Floor, 123 The Street Westfield Stratford City Shopping Centre, London, E201EN, E20 1EN, United Kingdom
Ville: London
Menu Plats: 35
Avis: 2995
Site Web: https://www.balans.co.uk/restaurant/westfield-stratford-city
"I’ve visited Balans Soho Stratford numerous times and have usually had good to great service. Unfortunately, today was a completely different experience — ranging from poor to downright terrible. We arrived and were not greeted upon entry. Despite noting dietary requirements in our reservation, it was clear these had not been checked or acknowledged. Once seated, we waited about 10 minutes before needing to flag someone down just to get menus. From there, it was a constant effort: flagging someone again for water, again for glasses, and then again to place our order. When I gave some initial feedback to our server, there was no apology or acknowledgment — he simply brought the glasses without a word. The food, sadly, didn’t make up for the poor service. • My steak was ordered medium but arrived medium rare, and lacked any seasoning. • My wife’s lobster Benedict had decent flavour, but the crumpets underneath were rock solid. • Still hungry, we ordered the chicken katsu donut burger, which was bland and flavourless — we had to douse it in Cholula just to get any taste out of it. Our first visit to this location was the complete opposite. A kind gentleman went out of his way to accommodate my pregnant wife by moving the table to make her more comfortable — that was truly a 10/10 experience. This visit, though, would be a 3/10 at best. To be clear, no one was outright rude — but the warmth and attentiveness that once made this place a favourite were completely absent. When we ordered, the restaurant was barely a third full, so there was no excuse for the lack of attention. Strangely, the same server seemed much more engaged with other tables, which left us wondering if something about us put him off. At the end of the meal, I asked to have the service charge removed. The manager was sympathetic and did remove it without hesitation — which I appreciated — but I have to say, I don’t like being asked why I’m choosing to remove it. Service charges should not be automatically added to the bill. Businesses should pay their staff a fair wage or factor service costs into menu prices instead of putting the burden on customers to top up wages through discretionary fees. Regrettably, I don’t think we’ll be returning. It’s a real shame, as this used to be one of our go-to brunch spots. Price per person: £30–40 Food: 2 Service: 1 Atmosphere: 3 Vegetarian offerings: Clearly labelled vegetarian dishes Dietary restrictions: Halal options available"
Menu complet - 35 options
Tous les prix sont des estimations sur Menu.
All Day Breakfast & Brunch
Grands Plats
Entrées
Accompagnements & Ajouts
Salades
Accompagnements
Plats Aux Œufs
Pain
Poulet
Suppléments Alimentaires
Nouilles
Plat Principal
Non Classé
Big Sandwiches & Salads
Petits Plats
marco
Food: 5 Service: 5 Atmosphere: 5
Adresse
Avis
Candelario
The restaurant had good service but the food was overpriced for the quality. However, the drinks were delicious.
Selina
I ordered the fried chicken for £8I really regret not taking a photo of it, because it was (tragically) hilarious.
Edward
We only stopped by for a drink at this restaurant. Although we considered staying for dinner, the menu didn't excite us, so we just had a round of cocktails instead. Voir le carte
Dan
Yesterday, I went to a restaurant with a vegetarian friend and unfortunately, the selection for vegetarians was limited. I ended up ordering the cattleburger, which I really enjoyed. The waiter was friendly and welcoming, and we also got a bottle of white wine, which was reasonably priced at 20 GBP. The burger was 15 GBP and the portion size was decent. The decor was nice, but not exceptional, and the atmosphere was not too loud. The staff paid attention to detail, and overall, I would definitely recommend this place to others.
Sarah
Went with friends for brunch after swimming competition at Olympic pool. Food was ok could have been hotter. NO Gluten Free menu or bread alternatives, which was very disappointing as had many Vegan options (which is a choice, not a dietary requirement! . Waiters could have been more cheerful and helpful. Food: 4 Service: 3 Atmosphere: 4 Meal type: Brunch Price per person: £20–30 Dietary restrictions: No gluten free options for bread changes Had to just have eggs, salmon etc with no toast or bread. Even the dish with potatoes and eggs wasn't gluten free disappointing. Parking space: Not sure Parking options: Parking is unavailable Parking: No Kid friendliness: don't know Wheelchair accessibi...
Mohammed
I’ve visited Balans Soho Stratford numerous times and have usually had good to great service. Unfortunately, today was a completely different experience — ranging from poor to downright terrible. We arrived and were not greeted upon entry. Despite noting dietary requirements in our reservation, it was clear these had not been checked or acknowledged. Once seated, we waited about 10 minutes before needing to flag someone down just to get menus. From there, it was a constant effort: flagging someone again for water, again for glasses, and then again to place our order. When I gave some initial feedback to our server, there was no apology or acknowledgment — he simply brought the glasses withou... Voir le carte
Catégories
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Bars Découvrez notre sélection de cocktails méticuleusement préparés, de bières rafraîchissantes et notre liste de vins fins soigneusement choisis. Parfait pour se détendre entre amis ou accompagner vos plats préférés de notre menu. Santé !
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Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois. Voir le carte
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Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
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Drinks Désaltérez-vous avec notre sélection rafraîchissante de boissons, allant de cocktails artisanaux et de vins fins aux délices sans alcool, y compris sodas, jus et café et thé savamment infusés. Des compléments parfaits à votre repas!
Commodités
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Wifi
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Outdoor
- Carte
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Takeout
- Menu
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Delivery
