Téléphone: +441275871686
Adresse: Colehouse Lane, North Somerset, United Kingdom
Ville: North Somerset
Plats: 6
Avis: 677
Site Web: http://warrensholidayvillage.com/
"We’d booked a table for 11 for Sunday lunch carvery. The visit didn’t get off to the best start when I went to the bar to order some drinks. There was only one customer there waiting to be served, but no sign of any staff. Apparently the barman was changing a barrel fine, no problem. After a few minutes he reappeared and continued serving the other customer. In the meantime another couple came to the bar. Eventually a second member of staff appeared to serve and asked who was next. Both the barman and other customer pointed to me. The second member of staff then proceeded to serve the couple that had just appeared. Okay, so perhaps she misunderstood. But after serving them, then just disappeared again, ignoring me. So after about five minutes of waiting I had still not been served, despite there being only one customer waiting. Having finally got some drinks, we went to queue up for the food. My wife isn’t vegetarian, but will often choose a vegetarian dish. When she asked about the vegetarian option she was told in no uncertain terms that they don’t cater for vegetarians so unless it had been preordered there wasn’t an option. I’ve been vegetarian for about 35 years. The last time I ate anywhere that didn’t offer at least one vegetarian option was…about 35 years ago. One vegetarian meal had been ordered so the staff member went to find it. She reappeared a few minutes later with a plate which was then just plonked at the far end of the serving area not handed to me or brought over. She then disappeared. It was shame she didn’t have a name badge because I’d happily name and shame for her terrible approach to customer service. My nine year niece had, naturally a child’s portion, and was told that children could only have three vegetables. However, she didn’t want any of the meat on offer, but despite not having meat was still only allowed three vegetables. Not great value, and fairly contrary to the general attempts to encourage healthy eating. The rest of the food was, mostly over cooked and not particularly tasty, but at the price perhaps not surprising. The meal itself was just a microwaved nut roast, so absolutely no reason why this needed to be pre booked. And nut roast? It’s not the 1990’s anymore, there are other things to eat that aren’t meat. Overall, a fairly bland experience made worse by the terrible staff attitude."
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