Allie's American Grille At London Heathrow Marriott

Bath Road, London, United Kingdom

🛍 Steak, Burgers, American, Steakhouse

2.9 💬 10 Avis

Téléphone: +442089901100

Adresse: Bath Road, London, United Kingdom

Ville: London

Plats: 33

Avis: 10

Site Web: http://www.marriott.co.uk/hotel-restaurants/lhrhr-

"The restaurant has a nice ambiance and is well-organized, but we found it to be overpriced. We were surprised to discover a discretionary 12.5% service fee added to our bill. As customers, we felt we had two choices: either pay this additional charge on top of an already steep meal or embarrass ourselves by asking the server to remove it. In our experience, the server was defensive about our concerns, leading us to decide that we would not return to this restaurant. We can't help but wonder if the extra income from this fee compensates for the customers they lose due to this policy. The service itself was acceptable, and had we not been put in this situation, we would have left a tip."

OpenTable OpenTable

The atmosphere was fantastic, and the service was top-notch. We started with calamari and mussels, followed by burgers and pork loins for our main courses, accompanied by a side of creamed spinach.

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Avis

Sasha
Sasha

The atmosphere was fantastic, and the service was top-notch. We started with the calamari and mussels, then had the burger and pork loin for our main course, accompanied by a side of creamed spinach.


Dennis
Dennis

I had a wonderful meal at Allie's in Marriott Heathrow. The service was excellent, and the food was delicious. I particularly enjoyed the Yorkshire pudding and horseradish sauce as an alternative to bread. It was a very nice and flavorful meal!


Myself
Myself

So when we order the server says sorry we have no USDA beef so we order Wagyu. After some time the server comes to our table and says our champagne is covered by a special offer going to be 20 pounds for two. After five minutes the server comes back to say sorry we don't have Moët so why did you tell us about the special offer? After some time the server comes back saying sorry we don't have any Wagyu rump steak. All this in a steakhouse!


John
John

So if we order the server, it says sorry that we don't have a USDA-Rind, so we order wagyu. after some time the server comes on our table and says our champagne is covered by a special offer that will be 20 pounds for two. after five minutes the server comes back to say we're sorry we didn't have moët, why did they tell us about the special offer? after some time the server comes back and says sadly that we don't have a wagyu rump steak. all in a steakhouse!


OpenTable
OpenTable

Overall, my experience was disappointing. We had planned what was supposed to be a lovely birthday dinner by checking the menu on their website, only to find that a different menu was being offered when we arrived. There was no reasonable explanation for the change; we were simply informed that the website hadn’t been updated. I checked their site again recently, and it still shows the old menu. The service was slow, even though the restaurant wasn’t full. When I asked the waiter if he could ask the chef to prepare a small side dish from the original menu, I was only informed half an hour later by another waitress that this wasn’t possible.


Mandy
Mandy

a bad and disappointing experience overall. it should be a beautiful birthday meal that we had planned by checking their menu on their website only to find out when we gave it in the night another menu. we were not given a reasonable explanation for why the menu was different, only that the website was not updated. I have recently reviewed their website and it still shows the same old menu. the service was slow, although the restaurant was not full, and when I asked the waiter whether he could ask the cook to prepare a small next order from the original menu, I was not told by another waitress until half an hour later that he could not do that.


SallyW
SallyW

The food was decent but felt overpriced, and we cannot recommend this restaurant due to its optional 12.5% service charge. As customers, you are faced with two options: either pay the extra charge on an already expensive meal or awkwardly request to have it removed, which can be uncomfortable. In our experience, a staff member reacted defensively about this charge, leaving us certain that we won’t be back. It makes us wonder if the additional revenue from this service charge offsets the loss of customers who choose not to return because of it. For the record, the service was acceptable, and we would have tipped had we not found ourselves in this predicament.


Benjamin
Benjamin

The restaurant has a nice ambiance and is well-organized, but we found it to be overpriced. We were surprised to discover a discretionary 12.5% service fee added to our bill. As customers, we felt we had two choices: either pay this additional charge on top of an already steep meal or embarrass ourselves by asking the server to remove it. In our experience, the server was defensive about our concerns, leading us to decide that we would not return to this restaurant. We can't help but wonder if the extra income from this fee compensates for the customers they lose due to this policy. The service itself was acceptable, and had we not been put in this situation, we would have left a tip.

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Burgers Des burgers juteux et savoureux confectionnés avec des ingrédients de qualité supérieure, allant du bœuf classique aux options végétariennes uniques, tous servis avec des garnitures fraîches et un choix de frites taillées à la main ou d'une salade croquante.
  • American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts.
  • Steakhouse Savourez de succulents morceaux de steak tendres et juteux cuits à la perfection, servis avec des accompagnements classiques. Dégustez des saveurs riches et des assaisonnements savoureux qui rendent chaque bouchée une expérience inoubliable. Parfait pour les amateurs de steak.

Commodités

  • Amex
  • Visa Card
  • Mastercard
  • Diners Club

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