"We came as a group of 10 for my Mother in Laws 60th birthday, and I must say it was a shambles. Please let me say, that we have been many times prior to this and have had excellent food and fantastic service, so not sure what has happened. Firstly, my Father in Law had to pay a deposit for 12 of us, which was absolutely fine, however, one of those was for a baby who would not have been eating. Unfortunately the mother and baby were unable to attend due to illness, so we lost £10 of the deposit. I would like to Firstly ask, why was we charged for a baby, who was never going to be eating? Secondly, we asked for a pitcher of beer, and when this was served, we were given 3 (out of 4) of the most dirtiest glasses. The beer from previous drinkers was still in the bottom, hence the staining of brown at the bottom of the glass. This is totally unacceptable, and this could actually cause serious health issues to people drinking from them. The waitress brought the first two starters out, prawn cocktails, and dumped it infront of a parson who didn 't even order it, and even after we told her who they were for, just left it there.....would you not have picked this up and actually served it to the correct person? The prawn cocktails came out on a slate and as much as this was very nicely presented, knowing that someone with only the use of one arm had ordered this, it would have been a better option to put this on a plate, so food could be scraped to the edge of the plate and picked up. Rather than a husband having to put his fork up against his wife 's and juggle getting the food on. That 's just a food for thought, incase you have anyone else in this position in the future. We then had the mains served. Out of the 10 orders, were four full racks of ribs. One of these came out as a half. We asked the waitress if this was correct and she said, sorry, she would get the other half out. This came out AFTER the person had finsihed their dinner, which meant they had to take this away in a take away box. Seemed like there was no urgency to correct the error immediately. The burgers, I am sorry to say, are an actual joke. The burgers themselves looked like the small ones you get from Iceland. But yet, are being charged at nearly £14. That was shocking. The chips, were edible, but burnt. And again, please think about putting it on a plate (or atleast asking the person eating it what they would prefer) and not a wooden chopping board. A chopping board is for chopping after all...... We then asked for our cake to come out, so we could sing happy birthday and blow the candles out. We got told yes no problem, but you will be charged £2 per person for eating there at no point had we mentioned we wanted to eat it there and had actually already mentioned this prior to handing over the cake. We opted not to have a dessert as we felt quite deflated to be honest. When the bill came out, I asked if the 3 for 2 drinks had been deducted and she said no, thats only Friday 's . I think you need to make that clearer on your menu, as it just states Monday... Tuesday...etc and the Friday 's. But your drinks deal just says Evenings you need to amend that to specifically say Friday evenings as it is in fact false advertisement on your part. The bill came up, minus the £50 deposit (still baffled why you charged £5 for a baby) and to my surprise a £27 service charge. I asked for this to be removed, as I find this quite shocking to put on any bill. A service charge is not a given, it is a discretion by those who are paying. You cannot expect anyone to pay a service charge if they feel the service has not been up to scratch. As I previously said above, we have been here multiple times before and always had great service and exceptional food. Last night, just was not the same. It is a shame, as we come here for birthdays and we will be thinking twice now, due to the above."
