"Such a shame. The plough has been run by a lovely couple and pillar of the community for decades, the village was hoping the new owner would breathe a bit of life into it, put a different stamp on etc., but they seem to be lacking the fundamentals. When we got there, there was no greeting, and we were seated VERY close to another couple. It took 10 minutes to get menus, no one came to take a drinks order so we ordered at the bar- they had no soda and no half pint glasses? no tall glasses, no table water We put in food order at the same time as although we were not in a rush, our time was not unlimited. There was no mention of delays or problems which would have helped set expectations for what was to come. An hour had past until first contact from the owners, with a fleeting ‘yours is coming imminently’. At 1hr 20 we were finally served- hooray, however our joy was short lived as it was actually for another table that was also waiting 1hr+, we did finally get some table water with a side of excuses for the kitchen (although with only one person serving and one person in the kitchen I don’t know what they expected! , no apologies for the extreme wait, or any placating offers. Plenty of pubs cook Sunday roasts fresh, it’s not rocket science. At the 1hr 30 mark, we (for the first time in my life decided to leave. On leaving there was no apology or attempt to make amends, in fact he just turned away seemingly uninterested. Mortifying for all involved. Advice for the new owners: reputation is slow to grow and quick to destroy. If the pub is not ready to keep up with demand and give people proper service, limit the people you let in, or don’t open until you have got the required staff and equipment. We truly hope that they turn things around, but it will be a while till we try again."
