Mole Valley
The Grumpy Mole Brockham

The Grumpy Mole Brockham

Brockham Green, Mole Valley, United Kingdom

Pub • Steak • Vegan • British


"We have visited the Grumpy Mole several times a year since moving to the area 7 years ago and it has always been one of our favourites. This year though the service has deteriorated and put a real dampener on our visits. We’ve been about 5 times already this year. And several things have happened in that time: we asked for some cordial juice suitable (for our 3 year old), we got served lemonade and lime! Then when we said no we got given the worst look in the world by the waitress we’ve waited over 40mins for the bill and then when we went to the bar the waitress was arguing with the barman (about getting another tables drinks wrong), and I had to stand there for a further 5 mins waiting my child’s ’crudities’ arrived (just cucumber, no carrot), we weren’t informed in advance and when asked we were told they’d ran out of carrots again the child’s Strawberries and Raspberries dish arrived with no raspberries when we asked we got asked oh did you ask for raspberries no we didn’t that it the dish! I’ve ordered the sticky toffee and date pudding to buy on something so hard (it wasn’t the stone but was just as hard) we’ve been served the incorrect drinks at least on 3 seperate visits Other than the above the food remains lovely food and when you get what you’ve ordered I’d highly recommend but it’s really clear there’s a big issue in the service levels since this year getting orders wrong, you get given stares all the time when your eating, when there’s an issue it’s not dealt with and instead all you get is attitude. I want to be really clear this isn’t the whole team and there are some great people there but it’s now got so bad that we won’t be returning anytime soon."