"Date visited: Wednesday 11th October, approximately 2PM. My partner and I were welcomed by a young lady who had, quite simply put, an attitude problem from the first second she saw us. Greeting us as the door seemed like a chore for her. When seated, we didn't want to cause too much of a fuss (but by the end of our stay, I wish we did but the table was kind of dirty and the cutlery wasn't the cleanest either. We stated our allergy problem to her, only for my partner, when they went to visit the bathroom to overhear her talking about us, mocking what we said and were saying that we were weird and odd whilst laughing about it. After being seated for about ~10 minutes (in a next to empty restaurant at the time she finally came over to ask us what it was we wanted to order, again, with the chore-like attitude. We ordered a drink each and she all but dropped the glasses and cans on our table, didn't say a word and just walked away. When our food arrived, one of our side orders hadn't been given to us, so I walked up to the young lady to ask if we could please have the side order given to us; I was greeted with a sigh because I was interrupting her on what looked like Snapchat or a similar app (which she also was on for the majority of our stay by the looks of things. The food it's self was fantastic. We both thoroughly enjoyed our pies and sides, so thank you very much to the chef. During our meal, I'm not sure if it's a company policy or not, but we didn't get a single check back to see if everything was okay with our meal, instead she opted to talk to the chef or to sit on her phone. My partner and myself stayed for a chat for a good while after our meals, during which she did take away our plates etc, but again, without really saying anything, nor did she ask if we enjoyed our meals or wanted a dessert. A group of four or so guests were seated in front of us, but they seemed to receive much kinder and more attentive service than we did, and I'm still struggling to understand what she had against us. After about an hour of talking and slightly waiting to see if she'd bother to come and ask if we wanted the bill, I went up myself to ask, interrupting her again on her phone, which resulted in another sigh. Overall, we had a mixed experience there, the service received from the waitress was torrid and enough to make me warn off every single person I see going in there, and I'd happily do so if not for the food it's self, so all credit goes to the kitchen/chef(s . We, without a shadow of a doubt, will never be returning if that's the standard of treatment we can expect from the FOH staff. [hidden link]"
