"While there was a warm welcome on arrival, we couldn 't help but be disappointed which was a shame as we 'd expected better from a Greene King offering. We visited early evening on the Thursday before Easter weekend, so just at the start of what is usually a busy bank holiday weekend for the hospitality trade. The place had no beer only lager on offer. This did not bode well, a pub without cask ales, so maybe we should have left then to find somewhere else, but since Covid, many places finish food service early, so being our first night in te city we stuck with it. So to order food hubby opted for the fish and chips, and me the mushroon pie mash. The barman came back a couple of minutes later to advise they 'd run out of fish, so hubby had to try to remember what else was on the menu (because it wasn 't brought back for him to choose again) and decided to change to steak. The bar side had a few in watching the football, and in the restaurant side we liked the way the TV was framed to look like a picture, but why did the volume of the TV have to be so loud on this side of the bar? The music was still playing, but we struggled to work out what the songs were because of the volume of the commentary, and this was daft seeing as there were only 3 tables occupied, and all at the opposite end to the TV so clearly customers this side didn 't want the commentary. The table was also sticky, so not well wiped between customers. Then the meals arrived the steak was disappointing accompanied by a good mound of chips and a couple of onion rings it all looked the same colour. Now not having been able to re read the menu, we don 't know if it was missing the splash of colour that usually comes with addition of a grilled tomato or peas. My pie arrived with chips and the barman said I had to change it to chips because the mash isnt vegan I told him I wasn 't vegan so it wouldnt have mattered and he did offer to change it, but by then the pie would have gone cold so I stuck with the chips. What I don 't understand is why he didn 't bother to ask, just made the change. Very very poor customer service, he should at least have asked if I wanted chips instead. To be fair though, the pie was brilliant and I wouldn 't hesitate to order it again when in another green king pub (becuase they all have the same menu) although I am in the camp of opinion that reckons gravy is better with mash not chips. Although we were not impressed and dissapointed by this single visit to a Green King establishment, GK pubs are usually of a reasonable standard. The staff though were friendly and professional. Still seems odd that they were out of staple drinks on the eve of a busy bank holiday weekend. So in summary, the place did appear to be cared for and generally clean, the staff were welcoming and the menu reasonable. However, if you are not in to sport, then this is not the place for you."
